The Best Customer Service Jobs in Opelika AL

Looking for a new job can be a daunting task. Fortunately, at Afni, you can expect a stress-free job search and recruiting process that won’t last a century. More importantly, we offer the best customer service jobs in Opelika, Alabama.

Click the link below to view our open position:

Customer Service Representative

At Afni, we are your gateway to a world of exciting career opportunities in Opelika. Whether you're seeking a remote position or looking to join an on-site team, we showcase a wide range of open vacancies across various industries. With competitive pay rates, referral bonuses, and the potential for career growth, we are the ultimate platform for job seekers in Opelika. Explore our listings today and embark on a fulfilling career journey.

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The Customer Service Industry in Opelika, Alabama

According to the Bureau of Labour Statistics data, 34,450 customer service representatives worked in Alabama in May 2022. Specifically for Opelika, there is no data on the number of people working in the customer service industry.

However, the BLS has joint data for Auburn and Opelika. In the two Alabama cities, there were 1,110 people working customer service jobs in May 2022.

Working as a customer service representative is a popular career choice in the area. Per 1,000 employees in the Auburn-Opelika region, 18 have chosen to be in the customer service industry.

The customer service jobs in Opelika, Alabama, are for different fields, including finance, insurance, technology, medicine, and much more. If you land a job with Afni, you will be working for big companies that are industry leaders.

Significance of customer service roles

Employees with customer service roles are, more often than not, the face of the business. Furthermore, as a customer service agent, you will ensure the customers are satisfied with your company's service or product.

Customer service representatives are responsible for building strong relationships between businesses and customers. That’s why businesses need to hire the right person for the job.

Good customer service can make a potential customer into a regular one. On the other hand, if a company's customer service is not serving its purpose, the business can lose clients.

Lastly, customer service representatives can provide the company with insights into the customer's experience and preferences. As they communicate directly with the customers, they know how the company can improve.

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Types of Customer Service Jobs in Opelika Alabama

The customer service field has multiple roles you can apply for, from entry-level positions to management roles. Also, the qualifications you need for the job differ according to the position. Understandably, each position has different responsibilities that come with the job.

Many think that customer service jobs don’t require a wide set of skills. But that is not the case. Generally, workers in the customer service field must be dynamic, communicative, and patient people who can adapt easily to any given situation or circumstance.

Here are the most common types of customer service jobs listed on our platform for Opelika, Alabama.

• Customer service representative
• Customer support specialist
• Quality assurance manager
• Chief customer officer
• Director of customer experience

Customer Service Representative

• Typical job description: Communicating with clients to solve their inquiries, including complaints, orders, and requests for product/service information.
• Skills: Communicative, active listening, problem-solving, empathy, patience, basic computer skills, adaptiveness, multi-tasking, etc.
• Typical time needed for promotion: 1 to 3 years

What do you need to start as a customer service representative at Afni?

The basic requirements for a customer service job at Afni are:

• At least 18 years old
• GED or High School Diploma
• Permit to work in the US

Depending on the position, you might be required to have relevant experience connected with the role you are applying for.

Afni | The Customer Service Rebrand

Customer Support Specialist

• Typical job description: Handling more complex customer requests, which the average representative can’t solve.
• Skills: extensive knowledge about the product/service, negotiation skills, working under pressure, ability to diffuse stressful situations, ability to solve advanced problems, etc.
• Typical time needed for promotion: 3 to 4 years

What do you need to work as a customer support specialist at Afni?

As a customer support specialist, you will be required to have in-depth knowledge about the product/service. Hence, you will need 1 to 3 years of experience as a customer care representative.

Additionally, an Associate's or Bachelor’s degree will be considered a plus. As for the must-haves, you must have strong interpersonal skills and excellent communication and time-management skills.

Most importantly, you must know how to handle tough cases with patience.

Quality Assurance Manager (Team Leader)

• Typical job description: Training the customer service representatives, managing a team of employees, monitoring their work, and solving their issues.
• Skills: Team management, leadership, troubleshooting, responsibility, strategic thinking, maintaining a healthy work environment and orderly workflow, etc.
• Typical time needed for promotion: 3 to 4 years

What do you need to work as a quality assurance manager at Afni?

Quality assurance managers at Afni must have previous experience in junior customer service jobs. As a team leader at Afni, you must be able to manage a team of at least 15 employees.

From the technical requirements, you should know the Microsoft Office tools. As for personal characteristics and abilities, you must be able to:

• multitask
• solve problems in a timely manner
• lead, control, and evaluate the work of your team
• build relationships with the employees.

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Customer Experience Leader

• Typical job description: Planning, writing, and executing the customer experience strategy, setting goals, and developing the company’s brand image.
• Skills: management skills, visionary, creative, knowing all aspects of work in the company, program, and strategy developing skills, etc.
• Typical time needed for promotion: 3 to 5 years

What do you need to be a customer experience leader at Afni?

First of all, you will be required to have a bachelor’s degree in fields related to Organization Development and Business Administration. Additionally, you will need certifications in content vendors like Strenghtsfinder, DDI, or Situational Leadership II.

Because we are talking about a top-level job position, you will need a minimum of 5 years of experience in developing programs and strategies for talent development, leadership, and management. Plus, you are required to have at least 3 years of experience in the call center industry.

Other requirements for director of customer experience:

• Ability to influence, educate and gain support from colleagues
• Multi-tasking with complex assignments
• Experience with qualitative and quantitative methods for analytics

How to Succeed in Customer Service Jobs in Opelika Alabama

Success doesn’t come easy. However, there are so many ways you can be one step closer to success in the customer service industry.

You have to know how to have a satisfied customer at the end of the call. According to a recent survey, the priorities for US customers are the following:

• Knowledge of the customer service representative (39%)
• Having the issue resolved in one interaction (36%)
• No need to repeat the same information if transferred to another agent (145)
• Finding the information they need without contacting support (9%)

To be a successful customer service hero, you should communicate with your colleagues and learn from them. The beauty of the customer service field is that each employee has a unique way of approaching the client’s inquiries.

Lastly, you should invest in your non-formal education. Check out the available online courses, and see if there are conferences or other events related to your job. Constantly learning about new industry trends and assessing clients' needs will make you an excellent customer service employee.

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Salaries for Customer Service Jobs in Opelika Alabama

The national estimates for the mean annual wage as a customer service representative is $41,190. As for the Auburn-Opelika region specifically, the annual mean wage of customer service representatives in May 2022 was $33,250.

According to the Bureau of Labor Statistics, the mean hourly wage for customer service representatives in Opelika, Alabama, is $15.99.

Considering the average living cost for a single person in Auburn and Opelika, which is $27,924, working in customer service and earning a mean wage, you will have enough money to live comfortably and have a couple of thousand dollars for unexpected costs.

If we compare this amount with the average income per capita in Alabama, which was $30,608 in 2021, we can conclude that working as a customer service representative in Alabama is worth it.

Benefits of Customer Services Jobs

Why work in the customer service industry? The short answer is that it is typically paid above the minimum wage, entry-level candidates are welcomed, and there is a lot of space for personal and career growth.

While the first two reasons are self-explanatory, we feel the responsibility to dive deeper into the third one.

Customer service jobs and personal growth

You will start growing as a person on your first day of working in the customer service field. What’s more, each day will be different from the other. Each call will be unique, and you will learn new things regularly.

Firstly, you will have the opportunity to improve your emotional intelligence. Every day, you will improve at controlling and understanding your client's emotions. On another note, chances are you will develop your social skills.

Secondly, a customer service job helps you develop valuable skills in other fields like sales, marketing, and product development. Furthermore, you will probably work with different communication mediums, where you’ll gradually be given a chance to excel in that field.

Next, customer service teams are one of the most diverse in the company. Coming from different backgrounds, you will have the chance to be in touch with various personalities.

Also, you will learn how to effectively, promptly, and diplomatically solve problems. During the process of solving a problem, you will have to think creatively and use your expertise and people skills to find the best solution.

Customer service jobs and career growth

There is high demand for customer service workers. The Bureau of Labor projections are that from 2021 to 2031, there will be 389,400 openings each year.

If you are new to the field, you will probably start as a customer service representative or associate. Some also begin their career as product support specialists. These roles are considered junior-level.

As you build your skill set and improve your performance, you might get promoted to specialist. After that, if you prove you know how to do your job and are responsible, you might get a role as a team leader or quality control.

At the top of the career ladder are senior-level positions, similar to VP, manager, or director of customer service.

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Benefits of working at Afni

We at Afni offer much more than the average customer service company. We are unique in different aspects. There are multiple reasons why you should work as a customer service worker in Opelika and choose Afni. Here are the most important ones.

Stability

When looking for your first job or seeking a new position to challenge yourself, the first priority is stability. In times of inflation, staff cuts, and companies shutting down, you need to know you are starting your new job in a serious company.

With Afni, you don’t have to worry about that. We have been in the business since 1936 and are getting stronger each year. Since our launch, we have opened six operations centers in five U.S. countries. We offer onsite, remote, and hybrid positions.

Career growth

In addition to our company moving forward, we also care about our employees and provide an environment where career growth is encouraged. We are known in the Auburn-Opelika community as a company that provides equal employment opportunities for all hard-working qualified individuals out there.

Competitive pay

Want to be paid above minimum wage for an entry-level position? Apply to work at Afni. Each new employee in our company gets competitive pay, and the chance to get bonuses based on performance.

Referral program

Another reason to consider Afni is our referral program. In 2021 alone, we paid our employees over $185,000 from referring friends. If you want a share of the 2023 referral payout, join our team now!

Additional perks

If you are still wondering why we are the right choice for you, here are some additional reasons to make up your mind:

• tition reimbursement
• bonuses
• onsite differential
• annual performance reviews and bonuses
• full-time schedules

Employee well-being

Last but not least, we care about the well-being of our employees. We understand that life outside of work is of significant importance. That’s why we have paid time off and organize fun events on-site.

Source: shutterstock.com/ Photo Contributor: fizkes

Start Your Next Customer Service Job In Opelika Today

Not every customer service role is weighted the same. How much you will enjoy your job can greatly depend on the company you choose to work for.

When it comes to customer service opportunities in Opelika, Alabama, Afni in Opelika serves as your gateway to the best available vacancies. Explore our vast options for different job positions from reputable companies, offering competitive benefits and growth potential.

Go ahead and apply for your desired job through our platform and grow your career as a customer service representative.