Customer Service Representative

1000 Jeter Ave, Opelika, AL 36801

Starting Wage is $15.50 per hour + bonus.
Our top agents earn an extra $4 with their bonus!
*Starting wage includes a $.0.50 onsite differential.

To learn more about Afni's open positions - Call Us 1.855.777.8278 Monday through Friday 10am - 6pm Central Time.

Join our team at AFNI Careers with our Work From Home Customer Service Representative remote jobs, where our core values of commitment, inclusivity, and excellence guide everything we do. We're not just a team; we're a community dedicated to providing service and support to our clients across the nation.

Our Mission: We believe in fostering strong, lasting relationships not only with our clients but within our team, ensuring a collaborative, supportive, and dynamic work environment.

Inclusion and Diversity: Diversity is our strength, and inclusion is our strategy. We celebrate the unique backgrounds, experiences, and perspectives of our employees, creating a culture of respect, equity, and acceptance. Our company hears every voice and values every employee.

Investing in You: Your growth is our growth. We are committed to providing ongoing training, development opportunities, and mentorship to help you reach your fullest potential. The benefits package is designed to support your health, wellbeing, and financial security, featuring competitive perks such as healthcare benefits, wellness programs, and a generous 401(k) match.

Customer service representative job description: Are you curious what does a customer service representative do? You will: 

Customer service representative duties and responsibilities: As a Customer Service Representative working from home, you'll be at the heart of our mission to deliver exceptional service with the following customer service representative duties:

  • Establish and nurture relationships with clients, providing them with solutions and support through professional communication channels.
  • Handle inquiries, resolve issues, and ensure a seamless service experience.
  • Work collaboratively with the team to improve processes and enhance client satisfaction.
  • Participate in training and development programs to stay ahead of industry trends and maintain a high level of expertise.

Skills and qualifications for customer service representative:

  • A passion for service and a drive to create meaningful connections.
  • Strong communication customer service representative skills, both written and verbal.
  • The ability to work efficiently and accurately from home, in a distraction-free environment.
  • A commitment to continuous learning and improvement.
  • Six months of Customer Service Experience

Benefits: We're excited to offer a range of benefits designed to support both your personal and professional growth as a remote customer service representative: 

  • full-time hours, guaranteeing a 40-hour work week for consistency and stability in  customer service representative jobs, with a proud history dating back to 1936, showcasing our long-term success and reliability
  • paid time off, emphasizing that rest is crucial for wellbeing and not just a reward
  • medical, dental, and vision insurance, where we contribute to your premiums to ensure you and your family's health
  • tuition reimbursement, because we believe in supporting your educational and career goals
  • a lucrative referral program, rewarding you for bringing great talent into our team
  • career growth opportunities, with a track record of promoting from within, highlighting that many of our senior leaders began their careers as agents
  • annual performance reviews, where your hard work and achievements are recognized with financial rewards


  • Must be 18 years of age
  • Must have GED or High School Diploma
  • Must be legally permitted to work in the United States

At AFNI, you're not just joining a company; you're becoming part of a community that values your contribution and is dedicated to your success. If you're ready to make a difference and grow with us, apply today to become a Work From Home Customer Service Represent

Afni Employee Referral Program:

Did you know that Afni has one of the most lucrative employee referral programs around? Take advantage of this benefit and earn more while working with your friends. Through our Referral Rewards Program, you will get paid for every referral on top of your hourly wage, commission, or bonus!

Here’s how it works:

1-2 Referrals = earn $25 per referral/month

3-5 Referrals = earn $40 per referral/month

6+ Referrals = earn $60 per referral/month

There is no limit to how much you can earn. More referrals = more money! You will also receive a $500 bonus when your referral has been in Afni for six months.

Click this link to learn more about our Referral Rewards Program:

More About Afni:

What we do:

Where are we located:

What’s new with us:

What it’s like being part of the Afni family:

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Referral Program

Did you know we have one of the most lucrative referral programs around? Here's how it works:

For more info on our Referral Rewards Program, watch this video: