Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The BI Analyst is responsible for designing Tableau workbooks for the operations leadership team. Must have a good understanding of operations and proven experience with call center reporting. The successful candidate will work closely with the site / program leadership team and will report...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The position is responsible for operating and monitoring CCTV screens, recording and reporting incidents, and maintaining a high-level of confidentiality of the recordings. Essential Functions and Responsibilities: Follow, enforces, and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Client Services Manager is a position within Afni Philippines and will work with the Senior Director for Operations. The primary responsibility of the Client Services Manager is to ensure that Afni's client(s) are provided the ultimate service. The Client Services Manager will be singularly...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Enterprise Services Administrator Position Summary: The Sr. Enterprise Services Administrator position (ESA) is responsible for supporting various administrative and management functions associated with multiple user interfacing systems and applications and is the key point of contact...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Job Description: The Global Network Operations Manager (GNOC) will lead the management and delivery of the Afni 24x7 live support and operations of the managed technology performance services consisting of Network, Server, Database, Security, Voice, Desktop, and Enterprise application support...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities: 1. Provide hardware support such as troubleshooting PCs, replacing hard drives, monitors, keyboards and other hardware items. 25% of the work time. 2. Provide software troubleshooting and support such as conducting investigations on software issues,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Under direct supervision, the Project Manager is responsible for overseeing various system/business projects of a highly complex nature. The incumbent is responsible for the initiation, planning, execution, control and closure of assigned projects. Must ensure resources, scope, time and quality...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Learning Management Administrator will work with various levels of leadership within Training, Operations and Performance Development in the coordination, creation, and administration of LMS courseware, assignments and reporting. Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Media Designer is responsible for creating online media assets, print materials, and Powerpoint presentations to support learning programs. Secondary responsibility is assisting with the creation of marketing materials. This individual assists the project team with media design and production,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Operations Director Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Operations Manager Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs;...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Under direct supervision, the Operations Outbound Analyst is responsible for overseeing various outbound projects of a highly complex nature. The incumbent is responsible for the tracking and performance analysis of assigned outbound projects. Periodically will be called upon to lead the...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Operations Project Manager Position Description Under direct supervision, the Project Manager is responsible for overseeing various system/business projects of a highly complex nature. The incumbent is responsible for the initiation, planning, execution, control and closure...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Join the Afni family as a Sales / Service / Chat Representative. Get hired the same day you apply! Apply now and be a part of our growing company at our Commonwealth site. Are you looking for a place where you can increase your knowledge in the areas of sales and customer service? We are...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Quality Consultant is responsible for evaluating and providing individual and client performance feedback to Center Operations and to support the development and maintenance of a high level of quality. Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
RECRUITMENT ASSOCIATE Screen applications, conducts initial interviews and select candidates Administer tests and assists in presenting job offer contract Prepares daily/weekly reports based on function and need Achieves recruitment goals and targets Participate in recruitment and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Assistant Manager -- Sourcing and Marketing Channels is responsible to present the career opportunities of AFNI Philippines, ensuring fulfillment of recruitment ramps, sourcing candidates through various hiring channels, can create plans or strategies to ensure hiring channels will meet the goals...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Summary: The Sr. Enterprise Services Administrator position (ESA) is responsible for supporting various administrative and management functions associated with multiple user interfacing systems and applications and is the key point of contact between IT and system users. The Sr. ESA...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Team Leader is responsible for entry level supervisory duties and the support and development of our agents. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for supervisory and coaching duties including managing agent and team performance, training and developing Associate Coaches, administering policies, and providing ongoing project/program support to drive results. Supervisory responsibilities...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
DESCRIPTION: The Afni Philippines Foundation Skills Trainer will effectively facilitate the learning of cultural and communication skills, soft skills and overall industry knowledge for new employees for client programs in an adult classroom training environment, ensure the new hires...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer oriented service excellence by motivating and empowering team members...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Workforce Director Position Purpose: Responsible for leadership and ownership of the Workforce Management (WFM) Planning and Governance department. His or her team has direct ownership over WFM Planning processes and governance; the creation, maintenance, automation, rollups and integrity of...