Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The BI Analyst is responsible for designing Tableau workbooks for the operations leadership team. Must have a good understanding of operations and proven experience with call center reporting. The successful candidate will work closely with the site / program leadership team and will report...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Under general supervision, formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies moderately complex information...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Client Services Director is a position within Afni Philippines and will work with the Senior Director for Operations. The primary responsibility of the Client Services Manager is to ensure that Afni's client(s) are provided the ultimate service.The Client Services Director will be...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Enterprise Services Administrator Position Summary: The Sr. Enterprise Services Administrator position (ESA) is responsible for supporting various administrative and management functions associated with multiple user interfacing systems and applications and is the key point of contact...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
HR Information System Manager Duties and Responsibilities: * Oversee the planning and execution of the data management processes* Releases schedule for employee regularization* Updates and secures employee information in Ultipro* Helps provide pertinent information to other...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Duties and Responsibilities Prepare, maintain and update employee data for the HR Information System May assist in maintenance, troubleshooting and design of HRIS and other human resources computer and applications and systems Process and maintain periodic reports of employee record,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Job Description: The Global Network Operations Manager (GNOC) will lead the management and delivery of the Afni 24x7 live support and operations of the managed technology performance services consisting of Network, Server, Database, Security, Voice, Desktop, and Enterprise application support...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The IT Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone an email support to end-users for employee access, password resets, desktop computers, server, custom applications,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Learning Management Administrator will work with various levels of leadership within Training, Operations and Performance Development in the coordination, creation, and administration of LMS courseware, assignments and reporting. Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Assistant Manager/Manager -- Marketing is responsible in enforcing the Employer Brand of AFNI. This resource shall help in establishing the future of AFNI by attracting best talents. Ability to conceptualize events and activities that will spark the interest of job...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Operations Director Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Operations Manager Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs;...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Under direct supervision, the Operations Outbound Analyst is responsible for overseeing various outbound projects of a highly complex nature. The incumbent is responsible for the tracking and performance analysis of assigned outbound projects. Periodically will be called upon to lead the...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Operations Project Manager Position Description Under direct supervision, the Project Manager is responsible for overseeing various system/business projects of a highly complex nature. The incumbent is responsible for the initiation, planning, execution, control and closure...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Join the Afni family as a Sales / Service / Chat Representative. Get hired the same day you apply! Apply now and be a part of our growing company at our Commonwealth site. Are you looking for a place where you can increase your knowledge in the areas of sales and customer service? We are...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Join the Afni family as a Sales / Service / Chat Representative. Get hired the same day you apply! Apply now and be a part of our growing company at our Commonwealth site. Are you looking for a place where you can increase your knowledge in the areas of sales and customer service? We are...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position: Project Coach Afni Philippines is hiring a Team Lead to support our company in Commonwealth Avenue, Quezon City. In this role, you will be using your leadership skills in supporting the development of a team of call center representatives. You will be handling supervisor...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Oversees call center quality assurance programs. Establishes standards governing customer interactions, implements screening programs to monitor those interactions, and designs training programs that correct found issues. Drive strategic vision across multiple locations and programs to...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Summary: The Sr. Enterprise Services Administrator position (ESA) is responsible for supporting various administrative and management functions associated with multiple user interfacing systems and applications and is the key point of contact between IT and system users. The Sr. ESA...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Responsible for handling inbound phone inquiries. Will continue to be responsible to other calls, based on business need. Resolve issues by researching account-specific documentation Interact with customers, document call specifics and demonstrate quality program behaviors to create an...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
DESCRIPTION: Summary of Duties and Responsibilities:Summary:Responsible for all administrative and reporting activities of the Training Organization.Responsibilities:* Provide support to the new hire training process including, but not limited to, scheduling, obtaining system logins,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Training Director shall be responsible in growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer oriented service excellence by motivating and empowering team members...