Leadership and Organizational Development Analyst

Position Purpose: 

The Leadership and Organizational Development Analyst is mainly responsible for helping drive business performance by rigorously inspecting the quality of coaching documentation of high potentials and frontline leadership. This role will also monitor the implementation of other critical leadership processes across all programs, training, and other support departments in Afni.

Essential Functions and Responsibilities:  

Monitor, analyze and evaluate the coaching documentation of program coaches, trainers, and support supervisors to identify strengths and opportunities when it comes to coaching behaviors that drive performance
Support and partner with Operations and Training by providing ACM insights to improve the quality of coaching across the organization
Partner internally with the Leadership and Organizational Development Team when it comes to creating recommendations and action plans when it comes to high potential, coach, and trainer development

Inspect the ready-set-go plan of coaches and trainers to ensure proper implementation of effective action plans and daily activities
Monitor and provide feedback to mentors when it comes to agent behavior identification, skill transfer, and effective feedback

Requirements

Minimum Job Requirements (Education, Experience, Skills): 

Must have at least two years of tertiary education or senior high school education equivalent

At least one year of experience in supervisory, training delivery or quality assurance role is highly preferred
Strong interpersonal skills with the ability to work effectively with a wide range of staff and clients in a diverse environment are preferred.
Experience working in a Call Center environment is preferred.
Has a keen eye for detail and is highly analytical
Intermediate to advance excel and PowerPoint skills

Effective communication skills, both written and verbal
Self-driven and can work independently

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Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.

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When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.