One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Responsibilities Vendor Payment Processing To ensure that receipts of goods and services are properly acknowledged by the authorized POC. To match the details of invoices/billings/statement of accounts against the delivery receipts/service report/completion report and PO and to...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: Essential Functions and Responsibilities: Updates, analyzes and matches FTL staffing/contact/performance levels. Proactively communicates with Resource Management/Operations and clients on any changes needed. Analyze historical and actual call arrival, AHT, shrinkage...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients with transportation challenges. The emphasis is on building an environment...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City (One Felicity Center). In this role, you'll be using your customer interaction skills to deliver excellent customer service.
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: As an Identity and Access Specialist, you will provide support for the creation and management of Afni identities. The Identity and Access Specialist is the subject matter expert (SME) for all aspects of Afni and Client account provisioning through well-defined internal and...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: The information systems (IS) auditor serves as a trusted resource when assessing internal systems and controls, and is a key point of contact with external examiners. The IS auditor works under general supervision alongside cybersecurity teams to identify and verify risks to...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose:  The Leadership and Organizational Development Analyst is mainly responsible for helping drive business performance by rigorously inspecting the quality of coaching documentation of high potentials and frontline leadership. This role will also monitor the implementation...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Operations Director Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by conducting needs...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager. Essential Functions and Responsibilities: Monitor project performance and communicate with...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: The Senior Recruitment Marketing Manager is responsible for developing strategic employer brand and recruitment marketing strategies to establish the future of Afni by attracting best talents. Essential Functions and Responsibilities: Support the strategic marketing...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: As a team member working under general supervision, your primary responsibility will be to develop business applications in the cloud by conducting comprehensive research and gathering pertinent information. Your role will involve developing, managing, and providing support...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Senior Resource Manager Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible...
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Position Purpose: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and...