Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose:Under general supervision, develops, implements, and maintains databases and data access procedures with respect to application and back office processing, documentation, security, performance and validation checks. Includes application transact structured query language (T-SQL)...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Technical Services Technician I will provide technical support to the end users in regards to all desktops, telephones and network support. In addition, the incumbent ensures the technology is capable of performing all Afni and client-driven projects successfully. A key...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Fraud and Risk Management Specialist performs operational risks tasks in the execution of active controls across all businesses in Afni. Carries out daily, weekly, and monthly audit and compliance checklist in reference to relevant contractual agreement between Afni...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone an email support to end-users for employee access, password resets, desktop computers, server,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Under limited supervision, the Instructional Design Specialist conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Create and manage the execution of internal audit procedures Ensure compliance of actual accounting practices with the established accounting procedures Reports directly the results of internal audit procedures to head office VP - Finance and CFO Manage and provide guidance to the...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Job Description: Under general supervision, the Analyst II provides phone and email support to end-users for employee access, password resets, desktop computers, servers, custom applications, and hardware. After performing 1st level technical support, the analyst may escalate unresolvable...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Leadership & Organizational Development Specialist is responsible for providing appropriate programming and support for business skills and leadership development to coaches, managers, and functional employees.This position requires a high level of communication skills,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: This role could identify and help drive best practice across different programs, identify non agent opportunities for Client elevation, and identify and work with other groups within Afni (ie. L&D) to improve coaching to NPS and running RSG's to improve NPS. Essential...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Pega Professional shall contribute to the development, delivery and maintenance of technology-based business solutions. He or she will be designing, coding, testing, and implementation of configuration changes to software applications to meet both functional and technical...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
This role work closely with our business units and other IT teams, onshore and offshore. This role will oversee application development and technical architecture design. She/he need to have a strong understanding of the Pega 7/8 platform and demonstrated experience in hands-on solution...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Project Coach is responsible for entry level supervisory duties and the support and development of representatives. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
RESOURCE MANAGEMENT ANALYST Position Purpose: The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Afni's Next Generation Platform is utilizing an Agile Methodology for development and implementation. The Scrum Master is required to work within a global matrixed Organization. This role works with multiple development Partners to build scalable software and to module...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Under general supervision, develops, implements, and PowerBI reports/dashboards/visualizations and is the subject matter expert on PowerBI dashboard creation, security, workspaces and data sets. Includes building data models with PowerBI in Azure. Consults with and advises...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Director, Strategic Learning Solutions is a position within Afni Philippines and will work with the Senior Director for Training and Development. The primary responsibility of the Director, Strategic Learning Solutions is to analyze organizational learning and development...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Key Roles and Responsibilities: Design and create data visualizations (reports and dashboards) as required Designs visualizations for initial concepts and prototypes. Perform detailed data analysis (i.e. determine the structure, content, and quality of the data through examination of...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry-level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Purpose of the Job: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Specific Duties and Responsibilities: 1...