Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: Determines call center operational strategies by conducting needs assessments, performance...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Associate Network Engineer under general supervision assists in the purchase, design, installation, and support of the enterprise network architecture, including LAN, WAN, IPT/VoIP, Wireless, NMS and Network Security systems. Follows standard practices and procedures in...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Background Associate assists the overall staffing needs of his/her site. The incumbent reviews background reports, manages class lists, contacts candidates, and assists in other activities involved in the hiring process at Afni. As part of the HR department, the...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Develop the local business continuity and disaster recovery strategy needed to sustain a multi-functional organization during potential business disruption incidents or crises Create and update business continuity plans with the business areas, provide guidance on development...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose:Plans and performs procedures to audit and monitor completeness, accuracy and efficiency and effectiveness of operations, and compliance with rules and regulations set by the clients of those onsite or those working from home.Essential Functions and...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Fraud and Risk Management Specialist performs operational risks tasks in the execution of active controls across all businesses in Afni. Carries out daily, weekly, and monthly audit and compliance checklist in reference to relevant contractual agreement between Afni and its...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
 • Create and manage the execution of internal audit procedures • Ensure compliance of actual accounting practices with the established accounting procedures • Reports directly the results of internal audit procedures to head office VP - Finance and CFO • Manage and provide...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Job Description: SUMMARY OF ROLE: The Director of IT Service Desk provides analysis and strategy for the Service Desk team and is responsible for driving support activities. This individual assists in the development of Service Desk roadmaps and strategy and manages the process and execution of...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: RPA (Robotic Process Automation) solutions provide tools for organizations facing increasing complexity in operations and business strategy. Our RPA team helps to quickly and cost-effectively address numerous value-creating opportunities while tackling the challenges that come...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Afni Talent Onboarding Associate is responsible for the coordination and completion of all aspects of the onboarding experience for new hires. The Onboarding Specialist is the candidate’s "go-to" from the moment they are offered a position until their first day of work at...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Essential Functions and Responsibilities Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Job Description: Under direct supervision, the Project Manager is responsible for overseeing various system/business projects of a highly complex nature. The incumbent is responsible for the initiation, planning, execution, control, and closure of assigned projects. Must ensure resources,...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
This role work closely with our business units and other IT teams, onshore and offshore. This role will oversee application development and technical architecture design. She/he need to have a strong understanding of the Pega 7/8 platform and demonstrated experience in hands-on solution...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
We are growing rapidly and looking for an experienced Pega Senior System Architect to join our team. This role work closely with our business units and other IT teams, onshore and offshore. This role will be involved mentoring junior developer and technical architecture design. She/he need to have...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Project Coach is responsible for entry level supervisory duties and the support and development of representatives. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
The Project Coach is responsible for entry level supervisory duties and the support and development of representatives. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Essential Functions and Responsibilities: Assisting in the development of new automations using Python / Selenium Testing of the execution of the automations Monitoring the Automations queues in Zendesk to ensure speedy resolution of tickets. Debugging code Running one...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Recruitment Associate is responsible to present the career opportunities of Afni, ensuring the fulfillment of recruitment ramps, sourcing candidates through various hiring channels can create plans or strategies to ensure hiring channels will meet the goals. Ability to conceptualize events...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Under general direction, the Sr. Systems Engineer works with technical and operational staff to understand problems with software and provide resolution. The incumbent assists in programming and maintaining and implementing solutions in accordance with established standards...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: This strategic leader will design and implement HR best practices, effectively leading a high-performing HR team and cultivating a productive and inclusive workplace to ultimately support the mission and vision of Afni and it’s clients. The Senior Human Resources Director is...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: Under direct supervision, the Systems Engineer assists in programming, maintaining, and implementing solutions in accordance with established standards. Consults with customers to identify operating procedures and to clarify program objectives. Resolves customer...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Key Roles and Responsibilities: Design and create data visualizations (reports and dashboards) as required Designs visualizations for initial concepts and prototypes. Perform detailed data analysis (i.e. determine the structure, content, and quality of the data through examination of...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Project Coach is responsible for entry-level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Test Engineer interacts and works across other technical groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications. Incumbent will identify functional problems and suggest resolutions. Will also help define...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Manager, Test Engineering will interact with and coordinate work across other technical groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications. Incumbent will identify functional problems and suggest resolutions...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Tier 2 Technical Support Agents will work in a multi-functional role which supports studio applications by handling tickets and calling international studios to ensure they are operational.  Scope of support: Manage and respond to studio application tickets. Communicate technical...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Position Purpose: The Total Rewards Manager shall be responsible for managing the implementation, administration and governance of the Philippine’s compensation and benefits programs and processes. The position shall assist in developing forward looking programs and revising current programs...
Commonwealth Ave. Diliman Commercial Complex, Quezon City, Philippines
Purpose of the Job: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Specific Duties and Responsibilities: 1...