Resource Supervisor
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Resource Supervisor
Position Purpose:
The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager.
Essential Functions and Responsibilities:
- Monitor project performance and communicate with internal and external partners.
- Provide guidance to the workforce team about appropriate actions to improve or maintain project performance levels.
- Participate in the daily activities of the business from a leadership and decision making stand point. Attends internal and external partner meeting that concerns both workforce and reporting.
- Monitor team communications for usefulness, timeliness and accuracy.
- Performs tasks as per client or management directive (adhoc reports and analysis, call observation)
Provide coaching, feedback and developmental plans to Resource Analysts assigned and including the following:
- Timekeeping management
- Team Attendance management
- Regular Coaching sessions with analysts
Requirements
Minimum Requirements:
External:
1. Ability to communicate and work effectively in a team environment with excellent verbal and written communication skills
2. 1-2 years of supervisory experience under the same role
3. Strong organizational skills and the ability to prioritize effectively
4. Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude)
Internal:
1. At least 95% attendance (not including planned leave) for the past 3 months.
2. Should have at least "Meeting Expectations" performance for the last 3 months
3. No records of executive escalations and disciplinary actions in the last 3 months
Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.
Do Your Best Work and Grow Your Career
When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.
Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.