Bilingual Contact Center Leader
7810 E Escalante Rd, Tucson, AZ 85730
Afni is hiring Bilingual Contact Center Leader to join our fun team in Tucson, AZ. In this role, you'll supervise and develop a team made up of call center agents. You'll drive performance, build a happy team, and help develop individual skills. Position is onsite at our Tucson, AZ. location.
As an Afni Bilingual Leader, you'll:
• Work with a team of people and help them get the most out of their natural talents.
• Manage a team of 15 or more inbound call center agents who interact with our clients' existing and prospective customers looking for solutions.
• Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
• Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
• Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
• Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.
When you join Afni, we will:
• Instantly make you part of our global family of people focused on making really good customer experiences happen.
• Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
• Support you with a strong manager and an excellent leadership team.
• Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.
Requirements
Bring it. You're qualified if you:
- Have previous supervisory experience in a call center environment.
- Possess a strong sales background with the ability to drive results for your team
- Are a strong leader and good relationship builder.
- Have a naturally positive attitude.
- Know your way around Microsoft Office products.
- Are a problem-solver with a genuine desire to help people be successful.
- Can work on more than one thing at a time and know how to prioritize.
- Are ready to be part of a team and contribute to Afni's success.
Referral Program
Did you know we have one of the most lucrative referral programs around? Here's how it works:
For more info on our Referral Rewards Program, watch this video: https://www.youtube.com/watch?v=U6R-gVWfOMI
