Bilingual Contact Center Leader

7810 E Escalante Rd, Tucson, AZ 85730

Afni is hiring Bilingual Contact Center Leader to join our fun team in Tucson, AZ. In this role, you'll supervise and develop a team made up of call center agents. You'll drive performance, build a happy team, and help develop individual skills. Position is onsite at our Tucson, AZ. location.

As an Afni Bilingual Leader, you'll:

• Work with a team of people and help them get the most out of their natural talents.

• Manage a team of 15 or more inbound call center agents who interact with our clients' existing and prospective customers looking for solutions.

• Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.

• Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.

• Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.

• Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

When you join Afni, we will:

• Instantly make you part of our global family of people focused on making really good customer experiences happen.

• Show you a clear path and provide the tools you need to earn more responsibilities and promotions.

• Support you with a strong manager and an excellent leadership team.

• Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.


Bring it. You're qualified if you:

  • Have previous supervisory experience in a call center environment.
  • Possess a strong sales background with the ability to drive results for your team
  • Are a strong leader and good relationship builder.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.

Referral Program

Did you know we have one of the most lucrative referral programs around? Here's how it works:

For more info on our Buddy Bucks Referral Program, watch this video: