Sr. Director, Human Resources

Position Purpose:

This strategic leader will design and implement HR best practices, effectively leading a high-performing HR team and cultivating a productive and inclusive workplace to ultimately support the mission and vision of Afni and it’s clients. The Senior Human Resources Director is responsible for developing and executing comprehensive, integrated employee life-cycle and engagement programs.

Essential Functions and Responsibilities:

  1. Key leader in the development and execution of human resources strategies, plans, policies and services.
  2. Works collaboratively with business partners to implement strategic initiatives resulting in continuous improvement, enhanced employee engagement, improved employee experience, and positive business results.
  3. Leads a team of human resources professionals in a fast-paced, results-oriented environment.
  4. Drive the execution of a “best in class” HRBP model that uses data and modeling to recommend solutions that lead to reduced attrition and improved employee engagement and experiences.
  5. Ensure the organizations compliance with all labor relations and government entities. Represent the organization at employee related hearings and investigations, as necessary.
  6. Provide oversight management and leadership on a variety of Human Resources core functions and activities, including the areas of Compensation, Benefits Design & Administration, Labor Relations, Employee Wellness, Employee Engagement, On-site Clinic, and Diversity and Inclusion.
  7. Work collaboratively with other HR leaders to provide feedback and improve the enterprise-wide programs and services for the employee and leader population.
  8. Identifies talent gaps, developmental opportunities and high-performing, high potential individuals to help build bench strength and succession planning


  • Bachelor's degree in Human Resources, Psychology, Public Administration, Business Administration preferred but not required.
  • Ten years progressively responsible experience working in the BPO or related industry, preferable in a fast-paced growth mode.
  • Ability to sustain a culture of high performance and have experience using people data & analytics, tying individual/team performance to business results.
  • Demonstrated passion for people and culture and strong instinct for translating business goals to people needs.
  • Proven leader in diversity, equity and inclusion and experience incorporating across all HR programs and initiatives
  • An appreciation for both the art and science behind employee activities and can think both strategically and tactically, setting the vision, digging in and doing the work and executing on plans.
  • Someone who thrives in fast moving environments, has a strong track record of adapting to change and leading others through ambiguity
  • Excellent written and verbal communication, interpersonal and organizational skills and the ability to work with shifting priorities.
  • Must be amenable to work third shift and open to shifting schedules as needed.
  • Proficiency in HRIS systems and Microsoft Office products is required. Specifically, experience with Outlook, Word, Power Point, Excel, Microsoft Teams, SharePoint, Excel, Adobe, and Tableau.
  • Must be willing to work in Commonwealth Avenue, Quezon City and report to other locations as necessary.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Paid Time Off
Paid Time Off
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus