Operations Project Manager

Job Description:

Under direct supervision, the Project Manager is responsible for overseeing various system/business projects of a highly complex nature. The incumbent is responsible for the initiation, planning, execution, control, and closure of assigned projects. Must ensure resources, scope, time and quality are managed in alignment with the external project environment (inside and outside of the company). Additional responsibilities are related to communication, management of costs, risks, ensuring that needs are met.

  • Lead and manage multiple internal and client-facing projects.
  • Facilitate project team meetings including requirements gathering, solution planning, regular status updates, and project closeout activities.
  • Coordinate, schedule, and track progress and ensure that proper status reporting is done.



• A four-year college degree or 5 to 8 years of relevant experience.
• Project Management certification is required or must be attained.
• Excellent presentations skills are required.
• Previous experience in formal education/training in management topics is required.
• General knowledge of all aspects of call center operations, including staffing, training, and performance management is required.
• Knowledge of Afni business units and processes is highly desired.
• Knowledge of call center technology topics is highly desired.
• Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility).
• Ability to coach and develop subordinates effectively is required.
• Demonstrated strong written, verbal, organizational and communication skills.
• Ability to manage project in a multi-project environment is required.
• Demonstrated ability to interact with all levels of the organization.
• Demonstrated reasoning and problem solving abilities.
• Demonstrated ability to build and maintain relationships.
• Demonstrated ability to deal with issues of a sensitive nature.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Paid Time Off
Paid Time Off
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus