Healthcare Customer Service Representative
7810 E Escalante Rd Tucson, AZ 85730
Start between $16.5 - $17 per hour.
What Will I Do as a Healthcare Customer Service Representative?
Are you compassionate, detail-oriented, and ready to make a difference in people’s lives? As a Healthcare Customer Service Representative in one of our Tucson call center jobs, you’ll assist patients and members with questions about their health plans, medical bills, prescriptions, and more.
In this role, you’ll handle inbound calls on behalf of a major healthcare provider or insurance company. You’ll help callers understand their benefits, schedule appointments, update account details, and navigate claims or billing questions. You’ll be a trusted guide during moments that matter — and we’ll set you up for success with paid training before you take your first call.
If you care about helping others and want to be part of something meaningful, this opportunity is for you.
Why Afni?
Because at Afni, we support people who support others.
As a Healthcare Customer Service Representative, you’ll get:
- Full time hours. A steady 40-hour work week.
- Job Stability. Afni has been in business since 1936.
- Paid Time Off. Your wellness matters.
- Medical, Dental and Vision Insurance. We help cover your healthcare, too.
- Tuition Reimbursement. Advance your education while you work.
- Referral Program. Get rewarded for bringing in great people.
- Career Development. Many of our team members move into leadership or healthcare support roles.
- Annual Performance Reviews. We reward your dedication and service.
What are the qualifications to be a Healthcare Customer Service Representative at Afni?
- At least six months of customer service or healthcare-related experience
- Strong communication skills with empathy and patience
- Comfortable working with confidential information (HIPAA training provided)
- Ability to navigate computer systems while speaking with callers
Requirements
- Must be 18 years of age or older
- Must have a GED or High School Diploma
- Must be legally authorized to work in the United States
Afni is proud to be an Equal Opportunity Employer. We’re committed to fostering a workplace that reflects the diverse communities we serve — free from discrimination based on race, color, religion, sex, age, national origin, disability, or any other protected status.
