Get To Know Us
Get To Know Us
Afni is a U.S.-based global contact center company and our clients are among the world’s best companies. Our clients rely on Afni to engage with customers over the phone and through web chat. When customers connect with us, they need help. With each conversation, we have a chance to resolve an issue, lend a helping hand, and make someone’s day better. Everyone knows that helping people feels good. We like that about Afni.
We believe in working hard and treating people with respect. It’s all in a day’s work.
Our Global Family
We hire interesting, passionate, and diverse people in the United States and the Philippines. There are about 6,000 of us and we come from different countries, cultures, and backgrounds. Our individual differences makes working here interesting and makes us a strong company. Our collective passion for helping people and creating exceptional customer experiences is what brings us together. We’ve been at it since 1936 and thrive in an ever-changing world by staying eager to innovate and trying new things.
Our Mission Statement
Our mission is to enable better outcomes through positive and worthwhile engagement with employees, clients, partners, and customers of the world's best brands.
Our Core Values
(What We Believe)
Act with Integrity
Deliver on promises made to employees, clients, customers, partners, friends, and family.
Do what we say we'll do. Be truthful and ethical. Commit only to what's possible and worthy, even if it means saying no to something exciting.
Always Be Thinking
Encourage open and creative thought to solve problems big and small.
Give people space and encouragement to think, create, and innovate. Respectfully explore new ways of doing things and different ways to crack the nut. Use logic, data, and intuition to inform smart decisions.
Be Honest and Respectful
Be transparent and create an environment of acceptance and safety.
Encourage and respect honesty and individuality in thought, expression, appearance, faith, and lifestyle. Everyone deserves respect, no matter what.
Fuel Our Passion
Be motivated and energetic by investing in what we love the most – inside and outside of work.
Explore interests, be curious, and spend time doing the things that help us recharge our energy. Celebrate work and life.
Contribute time, talents, and thought to change the things that matter most.
Always commit to excellence and results. Strive for better outcomes at work, life, and in the community. Pursue change for worthy purposes and a better world.
"My shyness has been replaced with confidence as I’ve learned and developed here. Now I can talk to pretty much anyone and can handle a lot of different situations in and outside of work."
"I help people with their problems so they can lead better lives. Afni's taught me how to see someone’s problem from their perspective. It's a skill I can carry with me anywhere."
"One of my favorite moments was when the leadership team asked me to join a different department. I was able to prove to myself that I can take on any challenge, do the work required to advance, and conquer anything I put my mind to."
"I get to do what I love: talk to new people and help them! I bring a positive attitude to work each day and make a difference in the lives of my customers and co-workers."