Customer Experience Representative
7810 E Escalante Rd Tucson, AZ 85730
Start between $16.5 - $17 per hour.
What Will I Do as a Customer Experience Representative?
Are you passionate about making every customer interaction a great one? As a Customer Experience Representative at our Tucson call center, you'll be the voice of the brand — delivering personalized, solution-focused support that leaves customers feeling heard, valued, and appreciated.
In this inbound role, you’ll assist customers with a wide range of needs, including billing questions, service updates, technical issues, and general inquiries. Your goal? Make sure each customer walks away with a positive impression and the right resolution. With paid training, you’ll gain the knowledge and tools you need to confidently handle any type of call and create memorable service experiences.
If you're an excellent communicator with a friendly, problem-solving mindset, this role is the perfect opportunity to grow your career in customer service.
Why Afni?
Because at Afni, we don’t just answer calls — we create experiences.
As a Customer Experience Representative, you’ll enjoy:
- Full time hours. A consistent 40-hour work week.
- Job Stability. Afni has been supporting customers since 1936.
- Paid Time Off. Take the time you need to rest and recharge.
- Medical, Dental and Vision Insurance. We've got your healthcare covered.
- Tuition Reimbursement. Continue your education while working.
- Referral Program. Earn extra by referring talented friends.
- Career Growth. Many of our leaders began in this very role.
- Annual Performance Reviews. Your dedication and results are recognized.
What are the qualifications to be a Customer Experience Representative at Afni?
- At least six months of customer service experience
- Strong communication and active listening skills
- Ability to remain calm, courteous, and professional on every call
- Comfortable using multiple systems while engaging with customers
Requirements
- Must be 18 years of age or older
- Must have a GED or High School Diploma
- Must be legally authorized to work in the United States
Afni is an Equal Opportunity Employer. We’re proud to support an inclusive and diverse workforce and welcome applicants from all walks of life — regardless of race, color, gender, religion, national origin, age, disability, or any other protected characteristic.
