Call Center Service Specialist

Location: 7810 E Escalante Rd, Tucson, AZ 85730
Start between $16.5 - $17 per hour.

What Will I Do as a Call Center Service Specialist?

As a Call Center Service Specialist at Afni, you’ll be the first point of contact for customers seeking assistance. Whether they’re calling about billing, troubleshooting, or general inquiries, you’ll provide expert solutions with professionalism and empathy. Your role will focus on delivering top-tier customer service, resolving issues, and ensuring that every customer interaction is positive, clear, and effective. You’ll handle inbound calls, assist with customer needs, and ensure that the experience is seamless from start to finish.

If you’re a problem solver who thrives in a fast-paced environment and enjoys making a difference, this role is for you!

Why Afni?

At Afni, we recognize that your contributions matter, and we ensure you feel supported every step of the way.

As a Call Center Service Specialist, you get:

• Full-time hours. A stable 40-hour work week.
  
  
• Job Stability. We’ve been in business since 1936.
  
  
• Paid Time Off. We value your time and well-being.
  
  
• Medical, Dental, and Vision Insurance. We help cover the cost of your healthcare needs.
  
  
• Tuition Reimbursement. We invest in your education and growth.
  
  
• Referral Program. Refer talent and earn rewards.
  
  
• Career Growth. Many of our team members move into leadership roles.
  
  
• Annual Performance Reviews. Your hard work and dedication are recognized.

What are the qualifications to be a Call Center Service Specialist at Afni?

• At least six months of customer service experience preferred.
  
  
• Strong verbal communication, problem-solving, and active listening skills.
  
  
• Ability to stay calm and positive in high-pressure situations.
  
  
• Excellent multitasking and organizational abilities.
  
  
• A solutions-first mindset with a focus on customer satisfaction.

Requirements

• Must be at least 18 years old.
  
  
• Must have a high school diploma or GED.
  
  
• Must be legally authorized to work in the United States.

How to Apply

Ready to make an impact in customer service? Apply today! Click here to submit your application or visit our careers page at AfniCareers.com.

Join Afni and help us continue providing exceptional service to customers while growing your career!