Customer Service Representative

Applying for a Customer Service Representative position at Afni in Tucson offers full-time employment with competitive pay, benefits, and opportunities for advancement. Afni has operated since 1936 and supports some of the nation’s largest brands. In this role, representatives answer inbound calls and help customers with account questions, service issues, and general support for services such as wireless, insurance, and healthcare.

Pay starts at $16–$17 per hour for a 40-hour work week, with annual performance reviews that may increase pay. Employees receive benefits including medical, dental, and vision insurance, paid time off, tuition reimbursement, and a referral program.

The hiring process includes four steps. First, submit an online application. Second, complete a phone or in-person interview. Third, receive a job offer and begin paid training at the Tucson location on E Escalante Road. Fourth, move into the role with guidance from team leaders. There are no costs to apply or train, and Afni provides the equipment and systems needed for the job. Afni promotes employees from within, and many current leaders began as customer service representatives.

7810 E Escalante Rd Tucson, AZ 85730

Start between $16 - $17 per hour.

What Will You Do as a Customer Service Representative?

As a Customer Service Representative at Afni, you will be a key point of contact for customers calling for support. In this Tucson call center job, you will handle inbound calls, listen to customer concerns, provide assistance, and help create a better experience with every interaction.

We know that when people call a cell phone provider, insurance company, or healthcare provider, the experience can either leave them feeling supported or frustrated. In this role, you will have the opportunity to make someone’s day by delivering clear, helpful, and professional customer service.

You will represent one of the nation’s largest brands, respond to customer needs, and build trust through every conversation. Some calls may be challenging, but we will prepare you for different call types and customer situations through paid training so you can feel confident and ready to succeed.

If you are ready to be the voice of a major brand, provide stellar customer service, and make a positive impact with every call, we would love to hear from you.

Why Join Us at Afni?

At Afni, you matter. When you join us, you are not simply taking a job, you are becoming part of our team and building a career with a company that values your work and your future.

As a Customer Service Representative at Afni, you can expect:

• Full-time hours with a 40-hour workweek
• Job stability with a company that has been in business since 1936
• Paid time off because rest is essential for your well-being
• Medical, dental, and vision insurance, with support for premium costs
• Tuition reimbursement to help you reach your education and career goals
• A highly rewarding referral program
• Career growth opportunities, with many of our senior leaders promoted from within
• Annual performance reviews that recognize strong performance and create opportunities for increased pay

What Qualifications Do We Look For?

To succeed in this customer service position, you should be comfortable helping customers, handling inbound calls, and communicating clearly in a fast-paced call center environment.

Preferred qualifications include:

• Six months of customer service experience
  
  
• Strong communication skills
  
  
• A customer-focused mindset
  
  
• The ability to listen carefully and respond professionally
  
  
• Confidence handling different customer situations
  
  
• A willingness to learn through paid training and grow in the role

 

Equal Employment Opportunity

At Afni, we provide equal employment opportunities to all qualified individuals. Employment decisions are based on personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, or any other protected characteristic established by law.

Our Equal Employment Opportunity policy applies to all employment practices, including recruitment, hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Requirements

To qualify for this Customer Service Representative job, you must meet the following requirements:

• Must be at least 18 years old
  
  
• Must have a GED or high school diploma
  
  
• Must be legally permitted to work in the United States

How to Apply

Ready to take the next step in your career with us? Apply today to join our team in Tucson, Arizona. Click here to submit your application or visit AfniCareers.com to explore this opportunity and other available positions.

Join Afni as a Customer Service Representative and make an impact by delivering outstanding support and building a rewarding career.