Uninsured Motorist Program Leader

Afni is hiring a Recovery Program Leader that is a middle level management position with primary responsibilities for working with senior management in creating strategy to meet the organizational and revenue goals of the Subrogation business, with accountability in said goal attainment. The Program Leader ensures adherence to project guidelines, updates and implementations; watches for trends in Quality or other issues which may need to be addressed; serves as the primary liaison for the distribution of project specific information to Subrogation Specialists and other departments; handles client scorecard and complaints or inquiries from clients, and is the primary resource for program coaches in providing for their development and assistance.

What you will be doing:

  • Works with Senior management to strategize Subrogation goal attainment.
  • Educates, monitors and coaches team of Subrogation Specialists to execute and achieve Afni's performance objectives and individual/team goal attainment.
  • Assists in the coordinating and monitoring of the daily work flow to ensure all operational functions are performed on an efficient and timely basis in order to meet quality and performance standards.
  • Assists in the maintenance, compilation, and delivery of performance reviews for individual project team members.
  • Monitors P&L for Senior Management as well as client goals through the client and Afni scorecard. Tracks and proposes solutions such as training for Quality or other presenting issues.
  • Answers client questions and requests for information
  • Collaborates with Instructors to coordinate on-going training.

Requirements

What you will need:

  • A High School diploma or GED and two to five years relevant experience is preferred.
  • ACA PCS certification is required within three months of hire for the position.
  • Previous supervisory experience is preferred.
  • Strong organizational and time management skills are preferred.
  • Concise and clear oral and written communication skills are preferred.
  • Leadership and motivational skills are preferred.
  • Proficient in computers and related applications are preferred.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus