Uninsured Motorist Collector II

Base Pay + Bonus = Up to $19 per hour based on relevant experience. **Uncapped bonus potential

As a Subrogation Collector, you'll act as liaison between the client and insured communicating various facets in the subrogation process. This position handles reviewing files up to and including reaching settlements. In addition to your base pay we reward performance and quality with an extra money per hour.

Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Bloomington where you can make friends, do meaningful work and grow your career -- we love to promote from within!

What You'll Do

  • Review files for adequacy of investigation and measure of damages to initiate collection. Research the application of law as it applies to specific claims in each state for Department of Transportation purposes or statutory regulations. Recommend whether to pursue collection or litigation.
  • Review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence related to the file in all applicable systems. Update and document information to achieve maximum recoveries.
  • Utilize Skip Tracing techniques to contact consumers to reach a settlement.

What You'll Get

  • Full time. 40 hours per week schedule with overtime opportunities.
  • Job stability. We've been doing this work in Bloomington for over 80 years!
  • Training. We'll teach you everything you need to be great!
  • Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays!
  • Benefits. Medical, dental & vision insurance with premiums partly paid by the company!
  • College tuition Up to $5,250 annually!
  • Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events!
  • Referral Program. One of the best unlimited employee referral bonus programs out there.
  • Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents!
  • Annual Performance Reviews. We reward your hard work with annual wage increases.

Requirements

Qualifications

  • High School diploma or GED with six months of industry knowledge required.
  • Strong analyzing and negotiating techniques.
  • Demonstrates a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner.
  • Communicates clearly and logically using appropriate written and oral techniques.
  • Seeks clarification for unclear or missing information.
  • Demonstrated reasoning and problem-solving abilities.
  • Previous experience with outbound sales or phone sales.
  • Previous Collections preferred.
  • Subrogation or Insurance experience preferred.

This is an onsite position located at 1310 Martin Luther King Jr Dr., Bloomington, Il

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus