Training Supervisor

Afni is hiring a Training Supervisor who will be responsible for supervisory duties to support and develop new call center consultants to attain project goals. This will include entry level training. Additionally, the Training Supervisor will have additional responsibilities to support the Training Manager and help support and develop Training Coaches.

What you will be doing:

  • Inspect, monitor trends, coach, complete observations, motivate and develop project team of Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment. Manage classroom dynamics through coaching / documenting undesired behaviors.
  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provided and manage an environment that fosters trust, learning and performance. Training Coach will adjust for different learning styles and dynamics, ensuring all learners are able to grasp the subject matter.
  • Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
  • Administer attendance and payroll records and reports.
  • Observe Training Coaches and provide feedback.
  • Assist Training Manager with administrative tasks such as auditing training completions, analyzing trends, reviewing reports, and representing Training Manager on conference calls and in client meetings.

Requirements

What you will need:
  • High school diploma required with some post-secondary education preferred.
  • One to two years supervisory experience in a business or call center industry or environment is required.
  • One to two years delivering training in a business or call center industry or environment is required.
  • Proven leadership, teaching / facilitation, and creative problem solving skills are required.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.
  • Solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
  • Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.
  • Ability to handle multiple tasks and work with shifting priorities is required.
  • Ability to work varying schedules is required.
  • Proficiency with Microsoft Office products (especially Word and Excel) as well as Afni and Client tools such as Tableau and reporting systems is required.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus