Training Manager, Insurance

Afni is hiring a Training Manager, Insurance, highly experienced in auto insurance claims. This newly created role will be responsible for developing Training strategies and tactical plans to support our business training needs. As a leader, you’ll train and develop Trainers to facilitate insurance training, as well as be capable of facilitating sessions personally as needed.

Through understanding client needs, developing, and presenting Training solutions, you’ll be part of a fun great team helping with Afni’s rapid growth in the insurance industry. The successful candidate is customer satisfaction driven, enjoys a fun working environment, and is highly motivated to build a winning team that empowers others to exceed client expectations.

For a well-qualified individual, Afni is offering a competitive compensation package with a base salary in the $80,000 - $100,000 range, plus annual bonus, a full array of standard and some cool extra benefits! As a global company of over 10,000 employees, the successful individual will have unlimited professional growth and promotional opportunities at Afni. The position will be located in our Tucson Arizona office with some domestic and international travel opportunities. We take great pride in our positive leadership culture, awesome team, and look forward to talking with you more about this outstanding opportunity.

What you will be doing:

  • Facilitate new hire trainings as needed in the Claims space and train others to do so. Ensures assigned trainers are proficient in their job skills by observing and evaluating their training facilitation, providing feedback, and guidance.
  • Remains highly engaged with Operations, Client Services, and other support departments to remain up to date on client specific requirements, priorities, and continuing education needs to support production.
  • Collaborates with the Afni Quality Assurance and Operations teams to gather feedback on training effectiveness and provide quality audits of the claims team/department. May work with the resource management group on hiring forecasts and planning.
  • Develops and executes training strategies that deliver a high-quality training experience, driving Trainee satisfaction and retention from onboarding to the agent life cycle. Partners with Operations to assess performance gaps, ensures training replicates work environment.
  • Functions as the Subject Matter Expert from training for the planning and launch of new insurance programs in Afni.
  • Works with Workforce Administration, Operations Management, and Recruiting Team to plan and execute training ramps and meet customer needs. Partner with Operations and Support departments to schedule activities.


What you will need:

  • Bachelor’s degree in an adult education, business-related discipline, or 15+ years of insurance industry experience, or a combination of education and experience commensurate with the position requirements.
  • 5+ years’ experience as a Claims Adjuster. Additional experience as a P&C Producer a plus.
  • 5+ years’ experience facilitating Insurance industry related classroom training
  • Has held or holds a Claim Adjuster License and preferably has held or holds a P&C Producer License
  • Proficiency in leading and facilitating classroom functions within the insurance industry.
  • Ability to digest information provided and, with support from others, build curriculum from that information
  • Understand the Instructional System Design (ISD) process.
  • Experience leading, managing, and guiding a team of direct reports
  • Managing and implementing multiple projects simultaneously
  • Proficient verbal and written communication skills.
  • Ambitious and self-motivated, able to work with minimal day to day supervision.
  • Excellent collaboration, conflict resolution, negotiation, and consensus building skills.
  • Proficient in MS Office and other mainstream business tools. Able to learn new platforms quickly.
  • Able to proactively seek and implement solutions to meet strategic and tactical business initiatives.
  • Be capable and open to Domestic & International Travel
  • Ability to interface and act as a SME with both prospective and existing clients.

Referral Program

Did you know we have one of the most lucrative referral programs around? Here's how it works:
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Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus