Subrogation Collector II - Business Team

Candidates who live within 60 miles from 1310 Martin Luther King Jr Dr, Bloomington, IL 6170 will be considered for an onsite position.

The Auto Insurance Subrogation Specialist II is responsible for the recovery of subrogation claims from insurance carriers and self-insured entities where the responsible party is a business. These claims could also involve uninsured entities. The majority of these claims would be carrier to carrier claims, but the specialist II could also work undue enrichment and excess policy limit claims if the workload dictates.

Responsibilities include working with our clients, insured, claimants, appropriately documenting information to achieve recovery of these subrogation claims.

Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Bloomington where you can make friends, do meaningful work and grow your career -- we love to promote from within!

Essential Functions and Responsibilities:

The Subrogation Specialist II may perform some or all of the duties listed below:

Auto insurance specific responsibilities:

  • Responsible for identification and research of subrogation type claims (Auto claims, overpayments for duplicate coverage, workers' compensation, Medical and no-fault claims) to determine if there is potential third-party liability.
  • Review claim files to evaluate collection potential and develop strategies for each recovery.
  • Identify legal liability in order to pursue, negotiate, and settle subrogation.
  • Interaction with insurance adjustors, attorneys, government offices, municipalities and DOT Offices.
  • Interacts with policyholders, claimants and witnesses when necessary in order to bring a file to successful conclusion.
  • Corresponding with parties against whom subrogation claims are to be made, negotiating payment plans, when necessary.
  • Corresponding with parties against whom subrogation claims are to be made, negotiating payment plans, when necessary.

What You'll Get

  • Full time. 40 hours per week schedule with overtime opportunities.
  • Job stability. We've been doing this work in Bloomington for over 80 years!
  • Training. We'll teach you everything you need to be great!
  • Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays!
  • Benefits. Medical, dental & vision insurance with premiums partly paid by the company!
  • College tuition Up to $5,250 annually!
  • Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events!
  • Referral Program. One of the best unlimited employee referral bonus programs out there.
  • Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents!
  • Annual Performance Reviews. We reward your hard work with annual wage increases.


What you will need:

  • High school diploma or GED, college degree preferred
  • Five to eight years of proven subrogation or claims experience that includes substantial exposure to carrier to carrier claims is preferred
  • Ability to type 30 WPM with 85% accuracy
  • Appraisal certification may be required
  • Ability to work independently
  • Successful completion of relevant insurance industry courses strongly preferred
  • Property, medical pay and workers compensation experience is preferred
  • Strong analyzing and negotiating techniques
  • Excellent organizational and time-management skills
  • Responds to internal and external requests in a timely manner and works to deliver quality service. Consistently demonstrates accuracy and attention to detail
  • Communicates clearly and logically using appropriate written and oral techniques Seeks clarification for unclear or missing information
  • Demonstrated reasoning and problem solving abilities
  • Ability to build and maintain relationships
  • Work with sense of urgency
  • Demonstrates a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner
  • The ability to work independently and interact well within a team environment

Referral Program

Did you know we have one of the most lucrative referral programs around? Here's how it works:
For more info on our Buddy Bucks Referral Program, watch this video:

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities.

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus