Sr. Director Global Training & Development

Are you an experienced leader of a large training and employee development organization looking to expand your responsibility, put your strategic skills to use, and take a great team to the next level? If so, we would love to hear from you!

Afni is seeking a Senior Director of Training & Development to lead our global employee training and development organization. You'll work directly with our executive leadership to define a holistic strategy and lead the team through execution.

What you'll be doing:

  • Work with our executive leadership to define a holistic strategy and lead the Training & Development team.
  • Provide leadership for the three functional areas of our Training & Development organization:
    • Agent Training team. All aspects of our front-line training from initial onboarding through long term skill development
    • Leadership Training team. Operations Leadership professional skill development
    • Curriculum development team. training materials to support the agent & leadership training groups.
  • Serve as a subject matter expert, internally and with clients, on all facets of employee training and learning solutions
  • Create a holistic training vision, infusing proven industry best practices, & new concepts. We embrace new ideas!
  • Develop business plans to accomplish the vision with clear objectives, timelines, and success measures.
  • Staying closely in tune with the latest adult education tactics and practices, and freedom to test new concepts.
  • Collaborate with leaders across our business to identify employee development needs and solutions
  • Provide leadership for management level direct reports
  • Develop key performance indicators and goals focused on maintaining a high level of stakeholder satisfaction
  • Manage the departmental budget and resources

Afni will provide:

  • A highly competitive wage & compensation package including full benefits, 401k, insurance, ongoing education reimbursement
  • Outstanding work life balance, flexible schedule, paid holidays, and generous paid vacation time.
  • Positive, fast paced, and engaging work environment in a high growth business-to-business service industry
  • Genuine career growth opportunities with a mid-sized, privately held, global company
  • Be part of a team where you'll have a voice in a stable organization that truly cares about our employees
  • Relocation package for the right candidate
  • Position can reside out of any of our Afni U.S. locations


Our ideal candidate:

  • Bachelor's degree in Training, Learning Development, or related field, and a minimum of 5 years' experience in the following areas;
  • Leading a multi-site global training organization in an outsourced BPO or contact center environment
  • Extensive knowledge of adult learning principals and modern training techniques
  • Experience with curriculum creation, leadership development, front line training, and Learning Management systems
  • Comfortable working with levels in the organization and engaging with external business clients
  • Must be able to navigate a rapidly changing environment, and multi-task with a high attention to detail
  • Exhibit polished written and verbal communication skills
  • Motivated and able to self-direct activity with minimal guidance
  • Analytical and strategic, able to conceptualize solutions and translating to practical solutions
  • Requires approximately 25% travel domestically along with occasional international travel.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus