Sr. Debt Purchase Collections Specialist

Working at our location, 1310 Martin Luther King Jr Dr, Bloomington, IL 61701, is a requirement for this opportunity.

Afni is hiring Sr. Debt Purchase Collection Specialists who's primary responsibilities include collecting high-value accounts, managing an individual work drive and working closely with third party vendors to ensure timely and quality work. Assists Team Manager and/or Program Coach with administrative and clerical tasks to optimize asset liquidation through vehicle repossession, foreclosure and potential litigation.

What you will be doing:

  • Negotiate payment terms and methods when right party is reached. Negotiating settlements within and outside of normal guidelines, authorizing credit bureau deletions, and taking accounts out of treatment (close accounts) with certain guidelines.
  • Manage individual work drive to maximize revenue and ensure treatment timelines are met, and that Afni interests are protected in compliance with law/policy.
  • Perform manual skip tracing to maximize right party contact rates.
  • Provide administrative support to the Team Manager and/or Program Coach by valuing assets for sale at auction, determining next best action for individual accounts and coordinating with third party vendors as applicable.

Requirements

What you will need:

  • Associate’s degree or higher preferred.
  • 3 to 6 years of general collections industry knowledge required, vehicle lending or banking experience preferred.
  • Manual skip tracing and work drive ownership experience preferred
  • Knowledge of 3rd Party disclosure and FDCPA regulations and compliance, ability to be licensed in all states is preferred.
  • Demonstrated experience involved in negotiations, sales or collections, preferably with experience recovering high balance charge-offs
  • Possess exemplary verbal and written communication skills
  • Possess strong attention to detail with a process driven mentality
  • Ability to diffuse escalated situations
  • Ability to support multiple account types

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus