Social Media Team Leader - Customer Service

Afni is hiring a Social Media Team Leader to join our fun team in Tucson, AZ. In this role, you'll supervise and develop a team of Social Media agents. You'll drive performance, build a happy team, and help develop individual skills.

As an Afni Social Media Team Leader, you'll:

  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 15 or more Social Media agents who interact with our clients' customers who contact us through Twitter, Facebook, and other social media channels to get help.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, and be timely in presenting innovative solutions.
  • Helping your team create shareable moments for our customers, through Social Media platforms by using your experience and always leading with empathy and care.
  • Take care of administrative tasks like managing time off, approving payroll adjustments, managing team online time, and monitoring performance results.

When you join Afni, we will:

  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.
  • You’ll be joining a Social Media team that has a proven track record with our client of delivering high quality and record setting performance.


Requirements

Bring it. You're qualified if you:

  • Are ready to be part of a team and contribute to Afni's success.
  • Managed a team for at least six months.
  • Social Media customer service/marketing experience or relevant education preferred.
  • Have leadership experience and is good at building relationships.
  • Have a naturally positive attitude.
  • Know your way around Microsoft Office products.
  • Can work on more than one thing at a time and know how to prioritize.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.
  • Have earned a high school diploma or GED.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus