Service Representative

Service Representatives now START at $17 per hour, plus bonus. Starting wage includes a $.50 onsite differential.

We are hosting walk-in interviews on Tuesdays and Thursdays from 10am – 2pm! Stop by our location at 7810 E Escalante Blvd and interview on the spot… you could even get a job offer before you leave! Walk in to your career!

Be a part of our growing team of insurance professionals and make a difference in the lives of policyholders. Launch your insurance career with us, enjoy the stability of working in a sustainable industry and make the most of the immense opportunity to grow. As a Service Representative, you will be responsible for researching, analyzing, and resolving incoming customer inquiries regarding billing, coverage or policy changes and service-related issues in an effective and positive manner.
Afni is a leading global customer service provider and we have been around for more than 80 years. We have a fun team in Tucson, where you can do meaningful work, start or grow your career and build relationships.
What You'll Do
What is personal lines insurance?
  • Personal lines insurance covers policyholders against loss that results from injury or loss of property. As a Service Representative, you will:
  • Field incoming inquiries in a prompt, professional and friendly manner while exuding confidence in providing support and solutions.
  • Identify and recommend cross-selling solutions, resolutions and retention opportunities for customers
    Accurately enter relevant customer data / information into various Afni and client software databases.
  • Ongoing communication with leadership teams and attendance in training to keep abreast of updates on systems, services, products and policies.
What You'll Get
  • Full Time. 40 hours per week schedule with overtime opportunities if you'd like!
  • Training. Excellent paid training!
  • Paid Time Off. You'll get 10 days during your first year, plus 7 paid holidays!
  • Benefits. Medical, dental & vision insurance with premiums partly paid by the company!
  • Tuition Reimbursement. Up to $5,250 annually!
  • Referral Program. One of the best unlimited employee referral bonus programs out there.
  • Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents!
  • Annual Performance Reviews. We reward your hard work with annual wage increases.
TAZIIns

Requirements

What you will need:
  • At least 6 months experience in a customer service environment.
  • Must have GED or High School Diploma
  • Must be 18 years of age
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Referral Program

Did you know we have one of the most lucrative referral programs around? Here's how it works:
For more info on our Buddy Bucks Referral Program, watch this video: https://www.youtube.com/watch?v=YS1nZ7w0mmk

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus