Remote Bilingual Collections Representative
No experience? No problem. If you're committed to learning the craft, we'll deliver the training and development to make you successful.
Join our team and fuel your passion for work and life.
As an Collections Representative, you will:
- Do meaningful work that makes a difference to people.
- Connect with customers through multiple contact channels of our communication platform.
- Negotiate payment arrangements and deliver solutions to help customers resolve their delinquent accounts.
- Demonstrate strong communication skills. Listen to understand, respond with empathy, treat customers with respect, respond professionally and efficiently in a fast-paced environment.
- Engage with our company's culture and activities. The more you invest in your career, the more it gives back to you.
- Manage your performance with the help of a management team who will invest in you.
When you join Afni, we will:
- Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
- Invest in you from day one with award-winning training and ongoing professional development and support.
- Give you ways to earn big each month through bonus and incentives.
- Guide you on your path to success and career advancement, offering tuition reimbursement and providing the tools and opportunities to earn more responsibilities and promotions.
- Offer you the benefits you'd expect, plus some surprise perks you'll love.
- Give you paid holidays and time off after 90-days of service.
- Celebrate team and individual wins -- big and small.
- Offer flexible schedules to help you balance work and home, including earning the opportunity to work remotely.
What you'll get:
- Full-time. 40 hours per week schedule with overtime opportunities if you'd like
- Job stability.
- Training. Extensive paid product and service training.
- Paid time off.
- Benefits. Medical, dental and vision insurance with premiums partly paid by the company!
- College tuition reimbursement.
- Referral Program. One of the best unlimited employee referral bonus programs out there!
- Career Growth. Gain great experience to promote to higher roles and leadership training to prepare you for the next step!
- Annual Performance Reviews. We reward your hard work with annual wage increases!
Requirements
Bring it. You're qualified if you:
- Have a naturally positive attitude and excellent communication skills.
- Love to compete and strive to always get better.
- Have a genuine interest in people and a desire to help.
- Have worked at a collection agency or telemarketing environment, or have relevant customer service experience. More than a year experience preferred (starting pay will align with relevant experience).
- Are ready to be part of a team and contribute to Afni's success.
Referral Program
Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.
Do Your Best Work and Grow Your Career
When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.
Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.
Our Location
"One of my favorite moments was when the leadership team asked me to join a different department. I was able to prove to myself that I can take on any challenge, do the work required to advance, and conquer anything I put my mind to."
"My shyness has been replaced with confidence as I’ve learned and developed here. Now I can talk to pretty much anyone and can handle a lot of different situations in and outside of work."
The Perks
