Recovery Program Coach

Afni is hiring a Recovery Program Coach who is responsible for entry level supervisory duties and the support and development of collectors. The incumbent will be responsible for executing current recovery strategies and bringing forward any enhanced solutions to help influence the attainment of department and team goals. This position will be responsible for leading / participating in client calibrations, quality related coaching and providing feedback.

What you will be doing:

  • Utilizes the Afni Coaching Model (ACM) to perform trend and root-cause analysis of both individual and team performance, formulates recommendations and action plans. Provides ongoing training for performance improvement.
  • Reviews and takes action, as appropriate, to daily reports received and continually monitors productivity and proper execution of calls to ensure client accounts are worked timely in accordance with contractual agreements and strategies.
  • Performs supervisory functions that include the mentoring and motivating of collectors as well as addresses any attendance or scheduling challenges. Prepares and delivers informal and formal counseling on job performance, behavior and quality issues.
  • Reports performance results for assigned project team of representatives. Prepares appropriate documentation for quarterly and annual reviews.

Requirements

What you will need:
  • High school diploma required. Post-secondary education preferred.
  • 2-3 years of relevant collections experience preferred.
  • ACA/PCS certification is preferred.
  • FDCPA training / certification is required.
  • Ability to understand / enhance the strategies to obtain individual / team goal attainment.
  • Demonstrated knowledge of KPI’s / metrics and a basic understanding of RM’s gross profit drivers of the projects supported.
  • Proficient with Microsoft Office products.
  • Demonstrated oral and written communication skills.
  • Proven leadership, motivational and creative problem solving skills.
  • Strong organizational skills.
  • Ability to handle multiple tasks and work with shifting deadlines.
  • Ability to adjust to hours as needed including evenings and weekends.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus