Property Uninsured Subrogation Specialist II

The Property Uninsured Subrogation Specialist II is primarily responsible for the recovery of subrogation claims from insurance carriers and self-insured entities including uninsured tortfeasors. These claims can be carrier to carrier, consumer, uninsured, or medical/PIP claims. Responsibilities include working with clients, insured, claimants, and others, appropriately documenting information to achieve recovery of these subrogation claims. Cases are managed in accordance with state regulations and prescribed recovery best practices.

What you will be doing:

The Subrogation Specialist II may perform some or all of the duties listed below:

  • Respond professionally and promptly to telephone calls and emails from client brokers, insured, general adjusters, claimants, witnesses, attorneys, and underwriters.
  • Review files using a diary system in order to handle correspondence.
  • Review files for adequacy of investigation and measure of damages to determine whether to pursue arbitration, collection or litigation.
  • Identify the difference between medical damages and property damages in order to recognize the time limits of state specific statute regulations.
  • Prepare and review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence in the AS400 system as well as applicable client systems.
  • Process letters and authority requests. Process appropriate paperwork for restitution request.
  • Process carrier to carrier subrogation files.
  • Research the application of laws and statutes as it applies to specific claims in each state.
  • Handle uninsured subrogation files.
  • Communicate effectively with insured, general adjusters, claimants, witnesses, attorneys, experts and underwriters in order to obtain and or provide necessary information.
  • Determine appropriate claim amounts and review subrogation. Evaluate claims based on information and liability factors. Review legal expenses and recommend payment or make appropriate adjustments.
  • Negotiate liability ranges and arrange payment with insurance carriers and self-insured entities.

Property Uninsured Specific Responsibilities:

  • Responsible for handling uninsured Property Subrogation Claims.
  • Understanding of Homeowners, Renters, Condominium and Commercial policies, as well as fidelity and surety bonds.
  • Investigates claims involving construction and product defects.
  • Identifies relevant state statutes and researches applicable case law.
  • Interprets contracts and other legal documents such as HOA by-laws and residential leases.
  • Prepares cases for court ordered restitution.


What you will need:
  • High school diploma or GED. Some college coursework preferred
  • Three to five years of proven subrogation or claims experience that includes substantial exposure to carrier to carrier claims is preferred
  • Ability to type 30 WPM with 85% accuracy
  • General knowledge of court filing, responding and counter claiming is expected.
  • Previous experience using Microsoft Office products
  • Successful completion of relevant insurance industry courses strongly preferred
  • Property, medical pay and workers' compensation experience is preferred
  • Special investigative expertise preferred
  • Must possess above average oral and written communication skills
  • Ability to work independently
  • Strong analyzing and negotiating techniques
  • Excellent organizational and time-management skills
  • Demonstrated ability to multi task with attention to detail
  • Responds to internal and external requests in a timely manner and works to deliver quality service
  • Seeks clarification for unclear or missing information
  • Demonstrated reasoning and problem solving abilities

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus