Patient Service Representative

We are hosting walk-in interviews on Tuesdays and Thursdays from 10am – 2pm! Stop by our location at 7810 E Escalante Blvd and interview on the spot… you could even get a job offer before you leave! Walk in to your career!

Working at our location, 7810 E Escalante Rd Tucson, AZ 85730, is a requirement for this opportunity.

Gone are the days of working in a medical office to schedule appointments and support patients! This is a call center position for inbound calls from medical patients. We have an exciting new opportunity. We are looking for Patient Service Representative to join our team.

As an Patient Service Representative, you will be responsible for providing high quality telephone service to members of a healthcare company.

What You’ll Do

  • Answer phone calls to assist with obtaining medical services
  • Schedule appointments for members
  • Safeguard the privacy of patient health information
  • Understand member’s needs and transfer them to correct department as needed
  • Ensure patients understand policies and are prepared for upcoming procedures and appointments
  • Be an advocate
  • Educate members on health plan systems and facilities

Afni is a and leading global customer service provider that's been around for more than 80 years! We have a fun team in Tucson, where you can make friends, do meaningful work and start or grow your career - we always promote from within!

What you'll get:

  • Full-time. 40 hours per week schedule with overtime opportunities if you'd like
  • Job stability. We've been doing this work in Tucson for over 22 years!
  • Paid time off.
  • Medical, dental and vision insurance with premiums partly paid by the company!
  • College tuition reimbursement.
  • Referral Program. One of the best unlimited employee referral bonus programs out there!
  • Career Growth. Gain great experience to promote to higher roles and leadership training to prepare you for the next step!
  • Annual Performance Reviews. We reward your hard work with annual wage increases

Requirements

Requirements

  • Must be 18 years of age.
  • Ability to communicate with customers to build relationships and close the deal!
  • Ability to be a team player.

Referral Program

Did you know we have one of the most lucrative referral programs around? Here's how it works:
For more info on our Buddy Bucks Referral Program, watch this video: https://www.youtube.com/watch?v=YS1nZ7w0mmk

If you’re looking for a fun place to fit in, fuel your passions, help people, and take charge of your career, you’re in the right place. Join the Afni contact center family in Tucson and be part of our talented team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus