Operations Manager, Insurance Sales & Service

Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action.

We are hiring an Operations Manager, Insurance Sales & Service, who will directly manage a team of licensed insurance sales agents and customer service agents in an inbound call environment ensuring customers are being provided an exceptional buying/service experience while educating them on insurance rates and products.

What you will be doing:

  • Collect, analyze and present appropriate program data from the perspective of improving sales performance and quality on program (s) responsible for, primarily auto policies / bundles. Analyze daily, weekly and monthly reports to current status and recommend future resource planning. Provide data and be an active participant in client-operations review and meet all appropriate deadlines, as specified.
  • Ensure consistent & effective daily operations management by managing resources and capitalizing on opportunities to increase sales, reduce costs and improve the quality of our work product.
  • Create and maintain a solid client interface with open lines of communication to ensure the highest levels of customer service. Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Accountable for effectively managing project teams and department spending while maximizing sales goal attainment.
  • Coordinate communication of policies and procedures, project objectives, and training between corporate, staff, and client. Document and assist in the implementation of department policies / procedures as well as updated or new offerings.
  • Facilitate leadership development initiatives by effectively motivating, empowering and providing immediate feedback to staff. Responsible for program hiring decisions, termination requests, time authorizations, the development and presentation of performance appraisals, and professional development and coaching of subordinates. Ensure staff performance issues are addressed in a timely and professional manner. Communicate potential performance issues and provide solutions to Operations Director.

Requirements

What you will need:
  • Bachelor's degree preferred and 5+ years of relevant coaching and or management experience in the insurance industry with minimum of 2 years' experience in auto insurance sales.
  • Personal lines licenses or must be able to obtain
  • Demonstrated understanding of state licensing processes
  • Intimate knowledge of auto insurance products and services with the motivational skills to effectively drive performance.
  • Proven budgetary and P&L experience.
  • Possess strong organizational and planning skills.
  • Strong verbal and written communication skills are required.
  • Ability to handle multiple tasks and work with shifting priorities.
  • Demonstrated proficiency with Microsoft Office.
  • Must be able to work flexible schedule including nights and weekends.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus