Manager, Leadership & Organizational Development

Afni is hiring a Manager of Leadership & Organizational Development who delivers solutions aimed at improving leadership skills for functional leaders and operational leaders at the coach level and above. Solutions include, but are not limited to, partnering with Director and Associate Director on a leadership development strategy, facilitating programs, building leadership curriculum, deploying and debriefing leader assessments, coaching, mentoring, team building, and new leader onboarding/orientation.

This person will play a significant role in building the leadership capabilities needed to support Afni's global growth. This position will be responsible for identifying US leadership development needs, building and curating content and delivering programs that close current leadership gaps as well as developing future capabilities.

This role offers an exciting opportunity to build talent within an organization filled with intelligent, collaborative, and hard-working employees in a fast-paced environment. *Schedule is hybrid - must reside in close proximity to one of Afni's US locations.*

What you will be doing:

  • Work closely with the Director of Leadership & Organizational Development to provide optimal strategy and programs for talent and leadership development within Afni (executive, director, manager, coach, and functional leaders).
  • Provides site and program support including observing coaching sessions and providing development feedback. Audits coaching for quantitative and qualitative feedback. Facilitates coaching calibration sessions.
  • Observe, coach, and develop US Leadership & Organizational Development Specialists and Senior Specialists. Facilitate meetings and development sessions for individual and team growth.
  • Build, source and curate level-specific content to support identified programs.
  • Develops communication strategies to raise awareness for Leadership & Organizational Development.
  • Work closely with US succession planning processes. Support delivery of curriculum to develop high-potential internal talent for critical roles across all levels of leadership. Maintain a high degree of confidentiality.
  • Oversee onboarding delivery for new leaders and new manager first year experience, including orientation and assimilation activities, to ensure they are effectively delivering intended results.
  • Ensure all supporting leadership development processes are aligned, valid, measured against desired outcomes/deliverables, and are reported.
  • Stay current on leading trends in leadership development/OD and be a thought leader for senior HR and executives on leadership development best practices. Establishes strategic partnerships with peer groups, professional societies and outside vendors to raise awareness on industry best practices, trends, processes, and incorporate findings into current Leadership and Professional development strategies.


What you will need:

  • Bachelor's degree in Organization Development, Business Administration or other related field, preferred.
  • Certifications in Situational Leadership II, Strengthsfinder, DDI, or other content vendors preferred.
  • Minimum of 5 years of experience designing and delivering leadership, talent development, and management programs.
  • Significant experience interacting with executives and facilitating executive-level meetings.
  • Minimum of 3 years of experience in call center industry.
  • Strong credentials and personal brand; ability to coach and develop at all organizational levels.
  • Ability to curate and scale content to meet the needs of the level of the learner.
  • Ability to deliver face-to-face and virtually, leveraging available tools.
  • Expertise with adult learning theory and fitting delivery method to content.
  • History of building and fostering positive relationships, both internally and externally. Able to collaborate and partner with other subject matter experts and business leaders.
  • Proven ability to influence, educate, and gain support of senior leaders for leadership development, the role leaders play in developing other leaders, and the activities needed to support effective leadership development.
  • Can effectively cope with change and can shift gears comfortably. Willing to shift between strategy, design, and delivery. Resourceful, does whatever is needed to get the job accomplished.
  • Self-motivated and directed, possessing an ability to motivate others.
  • Ability to manage multiple complex assignments, with proven ability to assess competing priorities in a high energy, fast paced environment.
  • Strong business acumen, client-service, and results orientation.
  • Strong communicator with excellent verbal, written, and presentation skills. Able to simplify complex topics so the uninformed end user can understand.
  • Proven track record of strong program or project management and managing cross-functional programs.
  • Experienced in analytics, including qualitative and quantitative methods.
  • Practical in approach--has a natural orientation to getting things accomplished quickly in a high-quality way and maximizes results with the available budget.

Referral Program

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Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities.

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus