Logistics Manager

Afni is hiring a Logistics Manager who will have ownership of the work at home programs equipment logistics processes. Additionally, the Logistics Manager will provide onsite and remote leadership to ensure the mail services, procurement, warehousing/equipment staging, and logistical operations are meeting safety, quality, delivery, cost, and overall operating objectives. The incumbent builds and maintains relationships with internal customers while gathering needed information on and understanding of needs. Other responsibilities are related to communication, management of costs, risks, ensuring that internal customer needs are met. This position also supervises the Mail Services team.

What you will be doing:

  • Manages the order fulfillment processes including order handling, tracking, administration, and shipping. Includes ownership of work at home program equipment fulfillment and returns processes.
  • Meets general business and customer specific needs for mailroom services, shipping/receiving, inventory and supplies management, distribution, and fulfillment. Ensures adequate supplies inventory levels are maintained to maximize customer satisfaction and minimize cost.
  • Manages the reverse logistics process for equipment returns to applicable facilities. Includes receiving and providing reporting with other departments to manage the process.
  • Gathers and analyzes data to develop insights used for the optimization of Afni’s logistics operation. Prepares reports or dashboards to provide reliable activity data to stakeholders.
  • Continuously reviews the movement of materials and other supply chain processes to identify sources of problems and to develop suggestions for solutions. Identifies problems and inefficiencies in logistics processes; presents and implements enhancements and solutions to address these issues.

Requirements

SPONWhat you will need:

  • A four-year college degree and at least four years relevant experience in logistics or project management strongly preferred.
  • Previous formal education/training in logistics or project management topics preferred.
  • Process management knowledge and skills highly desired.
  • Excellent verbal and written communication skills required.
  • Strong interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility) required.
  • Proficiency with Microsoft Office Suite including strength with Microsoft Excel is required.
  • Excellent managerial, supervisory, and analytical skills required.
  • Ability to perform multiple tasks with attention to detail is required.
  • Knowledge of call center technology/management and/or Afni business units and processes or transferable knowledge highly desired.
  • May travel domestically a small percentage of time as needed.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus