Insurance Service Specialist

2625 Scottsville Rd - Bowling Green, KY.

Earn $12.50 an hour plus bonus.

The health and safety of our employees is a top priority! With over half of our U.S. workforce temporarily working remote, we are offering some of our new employees the same opportunity. To be eligible for work at home, you must live within 60 miles of an Afni location for training and support purposes.

Be a part of our growing team of insurance professionals and make a difference in the lives of policyholders. Launch your insurance career with us, enjoy the stability of working in a sustainable industry and make the most of the immense opportunity to grow. As a Personal Lines Insurance Service Specialist, you will be responsible for responding to incoming agent and/or customer inquiries regarding systems, billing, coverage or policy changes and service-related issues.

Afni is a leading global customer service provider and we have been around for more than 80 years. We have a fun team in Bowling Green, where you can do meaningful work, start or grow your career and build relationships.

We would love to learn more about you and strongly encourage attaching a resume to your application so that we can better evaluate your qualifications and experience for this exciting new career opportunity!

What You'll Do

What is personal lines insurance?

Personal lines insurance is insurance that covers policyholders against loss that results from injury or loss of property.

  • Field incoming inquiries in a prompt, professional and friendly manner while exuding confidence in providing support and solutions.
  • Accurately enter relevant customer data/information into various Afni and client software databases.
  • Ongoing communication with leadership teams and attendance in training to keep abreast of updates on systems, services, products and policies.

What You'll Get

  • Full Time. 40 hours per week schedule with overtime opportunities if you'd like!
  • Job Stability. We've been doing this work in Bowling Green for over 20 years!
  • Training. Extensive paid training!
  • Paid Time Off. You'll get 10 days during your first year, plus 7 paid holidays!
  • Benefits. Medical, dental & vision insurance with premiums partly paid by the company!
  • Tuition Reimbursement. Up to $5,250 annually!
  • Referral Program. One of the best unlimited employee referral bonus programs out there.
  • Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents!
  • Annual Performance Reviews. We reward your hard work with annual wage increases.

Requirements

Minimum Qualifications

  • At least 6 months experience in a Customer Service environment. Insurance experience is preferred.
  • Must have GED or High School Diploma
  • Must be 18 years of age
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

If you’re looking for a fun place to fit in, fuel your passions, help people, and take charge of your career, you’re in the right place. Join the Afni contact center family in Bowling Green and be part of our talented team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bowling Green Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bowling Green community through fund raisers, community events, and other service opportunities. When you work here, you’ll have plenty of chances to get involved. In Bowling Green, we regularly support Big Brother/Big Sisters, March of Dimes, Animal Humane Society, Refugee Center, Relay for Life, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus