Insurance Sales & Service Trainer

Afni has been in business since 1936, and with more than 7,500 employees globally, we enable the success of some of the world's largest brands. Our evolution has chronicled our expertise ranging from receivables management, to delivering world-class customer services experiences for leading companies. For more than 20 years, Afni has enabled the success of some of the largest insurance carriers with outstanding client satisfaction and long-term retention.

As our insurance client portfolio continues to evolve and grow, we are seeking a dynamic Insurance Trainer supporting licensed insurance sales agents and customer service agents in an inbound call environment ensuring customers are being provided an exceptional buying/service experience while educating them on insurance rates and products.

Property and Casualty insurance knowledge is required. Contact center experience is desirable. We value highly skilled leaders in the insurance industry and are offering an exceptionally competitive compensation package. If you have a passion for developing others, we want to hear from you!

Afni is hiring a Insurance Sales & Service Trainer who is responsible for supervisory duties to support and develop licensed Property & Casualty insurance sales agents and customer service agents in an inbound call environment to attain project goals.

What you will be doing:

  • Inspect, monitor trends, coach, motivate and develop project team of licensed P&C agents and Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment. Manage classroom dynamics through coaching / documenting undesired behaviors.
  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provided and manage an environment that fosters trust, learning and performance. Will adjust for different learning styles and dynamics, ensuring all learners are able to grasp the subject matter.
  • Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
  • Administer attendance and payroll records and reports.

Requirements

What you will need:

  • High school diploma required with some post-secondary education preferred.
  • One to two years supervisory experience and / or delivering training in an insurance call center environment is preferred.
  • Working knowledge of property and casualty lines, state licensing processes, auto insurance products & services.
  • Understanding of the motivational attributes required for training sales & service agents to reach goals
  • Proven leadership, teaching / facilitation, and creative problem solving skills are preferred.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.
  • Solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
  • Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.
  • Ability to handle multiple tasks and work with shifting priorities is required.
  • Ability to work varying schedules is required.
  • Proficiency with Microsoft Office products (especially Word and Excel) as well as Afni and Client tools is required.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus