Inbound Customer Resolution Specialists

Guaranteed $12 per hour base pay!

As an Inbound Customer Resolution Specialists, you'll help customers that want to change their wireless provider but keep their phone number. We reward performance and quality with ways to earn incentives plus annual performance reviews for the opportunity to increase your pay.

Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Bowling Green where you can make friends, do meaningful work and start or grow your career -- we love to promote from within!

What You'll Do

  • All customer inquiries are inbound only.
  • We don't make outbound cold calls or do telemarketing.
  • No sales! Listen, understand, and take quick action.
  • Like all of us, customers just want someone to listen and help get their problems solved.

What You'll Get

  • Full time. 40 hours per week schedule.
  • Job stability. We've been doing this work in Bowling Green 18 years!
  • Training. We'll teach you everything you need to be great!
  • Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays!
  • Benefits. Medical, dental & vision insurance with premiums partly paid by the company!
  • College tuition reimbursement. Up to $3,000 annually!
  • Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events!
  • Referral Program. One of the best unlimited employee referral bonus programs out there.
  • Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Customer Service Reps!

Requirements

Do something different, rewarding, and truly advance your career while earning top dollar. Check out our Facebook Page!

If you’re looking for a fun place to fit in, fuel your passions, help people, and take charge of your career, you’re in the right place. Join the Afni contact center family in Bowling Green and be part of our talented team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bowling Green Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bowling Green community through fund raisers, community events, and other service opportunities. When you work here, you’ll have plenty of chances to get involved. In Bowling Green, we regularly support Big Brother/Big Sisters, March of Dimes, Animal Humane Society, Refugee Center, Relay for Life, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus