Human Resources Coordinator

Afni is hiring a Human Resources Coordinator who serves as an employee champion and provides guidance regarding HR policy and administration, employee relations, and performance management. The incumbent maintains employee records and monitors employee relations procedures. The HR Coordinator also may provide business partner support for actioning plan, focus groups and process review.

What you will be doing:

  • Monitor and maintain HRIS records including processing for new hires, separations and status changes. Conduct new hire orientations, employee focus groups & feedback sessions and exit interviews. Create and audit employee relations policy and procedure.
  • Partner with operations to administer performance management at agent and first line leader levels. Includes process and document review and data analysis to ensure consistency.
  • Support business initiatives via engaged employees. Initiate and/or monitor survey action plans to increase engagement, productivity, & retention while improving customer service.
  • Work closely with 1st line management and agents to improve work relationships, build morale, and increase productivity and retention. Maintain and coordinate employee recognition programs.
  • Engage with HR team members to conduct investigations and respond to employee relations issues, including employee complaints, harassment allegations, and civil rights complaints. Additionally, may conduct and document employee investigations including next steps and recommended actions.
  • Facilitate the internal requisition process for non-agent positions. Provides periodic support to Talent Acquisition during critical needs hiring.

Requirements

What you will need:

  • Associates degree or equivalent experience. Bachelor's degree with emphasis in human resources studies preferred.
  • One to three years of human resources or other relevant experience preferred.
  • Demonstrated proficiency with Microsoft Office 365. HRIS and corresponding applicant tracking system experience a plus.
  • Strong verbal and written communication skills.
  • Tailors communication to audience needs.
  • Ability to self-direct and handle multiple tasks and shifting priorities.
  • Strong organization skills and the ability to pay attention to detail.
  • Keeps business partners informed of status and progress.
  • Seeks collaborative solutions to address organizational needs.
  • Builds cross functional relationships and demonstrates emotional intelligence.
  • Can articulate through process and rationale behind decision making.
  • Demonstrates advanced levels of interpersonal, consulting and coaching capabilities.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus