HR Specialist (Labor Relations) Sta. Rosa

Specific duties & responsibilities:

  • Generates and prepares HRLR reports
  • Responsible for the daily administration of general policies and program labor relations.
  • Handles and mediates employee disputes
  • Ensures that grievance handling and disciplinary proceedings are carried out in line with company policy.
  • Assist in the development and implementation of human resource policies and procedures.
  • Handle employee relation issues (Disciplinary Cases and DOLE Cases)
  • Handles resignation and termination procedures as well as potential legal matters related to employees filing lawsuits against the employer.
  • Assist in the preparation of reports for legislated requirements or organizational needs.
  • Provide accurate and timely information and assistance to internal customers.
  • Prepares all documentation necessary for all case management concerns (Such as but not limited to NTEs, NODs, RTWOs, Admin Invites, etc.)


  • Amenable to work onsite in SM City Sta. Rosa Laguna (No WFH)
  • Amenable to work on the graveyard shift
  • With at least 3 years of BPO work experience in Labor Relations (Specialist Level or higher) and must have working knowledge on PH Labor Laws
  • Good writing skills with a high level of proficiency creating impact written communications
  • Good communicator with eagerness to independently research new and creative ways for engagement events
  • Able to independently manage multiple tasks with varied deadlines; a self-starter who can keep projects moving with little supervision
  • Proficient in Microsoft Office, especially in MS Excel
  • Ability to exercise sound, independent judgment
  • Strong interpersonal skills
  • Understanding of basic HR concepts related to Labor Relations and change management
  • Resourceful, very organized, results-driven, and solutions-oriented, follow through on commitments
  • With experience in representing the company in mediation/conciliation proceedings before the NLRC/DOLE/NCMB, etc



  • Amenable to work and be assigned onsite in SM Sta. Rosa, Laguna
  • Amenable to report on a shifting schedule (70-80% night)
  • Must possess at least a Bachelor’s/College Degree, Human Resource Management, Political Science, Psychology or equivalent.
  • Required language: English.
  • At least 2 - 3 years of working experience in the related field is required for this position.
  • Relevant experience as an HR Specialist (Labor Relations).
  • Solid background in all HR facets and other management functions.
  • Highly customer-service oriented.
  • Strong employee engagement skills.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus