Field Support Technician

Afni is hiring a Field Support Technician who will provide technical support to the end users in regards to all desktops, telephony and network support. In addition, the incumbent ensures the technology is capable of performing all Afni and client-driven projects successfully. A key component of this position is to relay information to both corporate and local personnel of any challenges or issues that arise.

What you will be doing:

  • Provide second tier hardware support such as troubleshooting PCs, replacing hard drives, monitors, keyboards and other hardware items.
  • Provide second tier software troubleshooting and support such as conducting investigations on software issues, deploying updates and ghosting.
  • Provide second tier network support such as troubleshooting connectivity issues and routing.
  • Perform special projects such as late night application deployments system upgrades and installation of new hardware.
  • Provide second tier telephony support such as replacing broken headsets, replacing phones, and local assistance with various phone models and technologies.
  • Track the inventory of desktop phones, companion phones, cords, cables and other telecommunication supplies. Document routing that has taken place.
  • Racking and cabling of servers and networking hardware in remote center server rooms
  • Cable management and cleanup in remote center server rooms.
  • Manage machines and users in active director.
  • Provide Audit support for both internal and client audits.
  • Act as a frontline for security concerns at remote centers.

Requirements

What you will need:
  • High school diploma and at least one year relevant technical support experience.
  • Microsoft Certified Professional, A+ certification, or Network + certification is preferred.
  • Experience troubleshooting and supporting a Citrix environment preferred.
  • Experience with active directory and troubleshooting network / server issues preferred.
  • Experience working with Symantec Ghost preferred.
  • Experience with Avaya and Cisco telephone systems preferred.
  • Demonstrated proficiency with Microsoft Office products is required.
  • Possess strong customer service, organizational and prioritization skills.
  • Demonstrated strong written, interpersonal and verbal communication skills.
  • Demonstrated ability to handle to multiple tasks with attention to detail and meet deadlines simultaneously.
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude and job flexibility).

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus