Director / Sr. Manager, Talent Acquisition

Afni is looking for a Director / Sr. Manager of Talent Acquisition (DOE) who will develop and execute the talent acquisition strategies necessary to achieve Afni's business goals and support the company's long range plans. The incumbent will provide mentoring, coaching and leadership support, in building and developing a high performing talent acquisition team focused on company deliverables (fill rates and attrition) while ensuring the recruitment process, as designed, is executed consistently across multiple sites.

What you will be doing:

  • Develop, initiate and implement a wide range of cost-effective sourcing strategies that result in meeting hiring and retention metrics in order to achieve required staffing levels for multiple programs in multiple sites.
  • Compile, maintain, analyze and report data on recruitment activities, applicant flow, interviews, new hires, cost per hire, fill rates, and related information to business partners and HR leadership.
  • Collaborate with Marketing Communications on employment branding to ensure proper messaging. Monitor utilization results and benchmark performance. Coordinate sourcing methods to be used in site recruiting including outsource agencies and advertisers. Follow up with tracking the effectiveness of those methods.
  • Consult with internal teams in identifying system/process enhancements necessary to better align recruiting solutions with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets. Build deep relationships with our business partners to improve outcomes and ensure KPIs are met.
  • Assist in implementation project work plans including pre-planning items including but not limited to: overall strategy, scope definition, timelines, and resource / financial / risk / quality and communication plans.
  • Develop and lead a Talent Acquisition team responsible for the recruiting, interviewing, selection and pre-employment processing of qualified candidates. Ensure the team is up to date on talent trends, knowledge of recruiting issues, and competitive market practices.
  • Manage our application processes and vendors in complying with all federal, state and local laws.


What you will need:
  • Bachelor's degree in business or related HR field, PHR preferred.
  • Eight to ten years of Human Resources experience in talent acquisition with at least five years experience managing recruitment teams, preferably in a BPO call center environment.
  • Excellent leadership skills with a philosophy of creating a high-trust culture that empowers employees as individual contributors and fosters a strong team environment.
  • Possess initiative, creativity, and outstanding written and verbal communication skills.
  • Ability to work in a matrix organizational structure, developing strong relationships with all levels of management.
  • Willingness and ability to manage a team with flex hours, significant telecommuting, and a high level of independence.
  • Demonstrated proficiency with Microsoft Office Suite and HR related applications including applicant tracking and HRIS systems.
  • Proven presentation skills in a variety of settings: one-on-one, small and large groups, with peers, subordinates, and bosses.
  • Understanding of customer priorities and strive to exceed customer expectations.
  • Ability to builds productive relationships at all levels.
  • Effectively adapts in times of change or adversity.
  • Finds innovative ways to achieve functional goals by looking for different methods, processes or resources.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus