Customer Service Representative

We are hiring entry-level customer service representatives in Bloomington, Illinois to answer customer emails and when needed place phone calls about account-related questions and inquiries. Afni is a contact center company and our customer service agents are the backbone of our business. When customers connect with us, we make connections, answer questions, solve problems, and get people happily on their way.

Are you ready to be successful, advance your career, make friends, and do meaningful work that makes a difference to people? Join our global team and fuel your passion for work and

RESPONSIBILITIES

As a Customer Service Representative, you'll:

  • Work in our contact center and interact with customers who email us and talk to customers who call you over the phone.

  • Help customers with their accounts. People call and email us because they have billing questions or have account questions. We're here to help them.
  • Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Start you off with an hourly pay, above the minimum wage.
  • Give you ways to earn more every single month through bonus and incentives.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.

Requirements

Bring it. You're qualified if you:

  • Have more than 2 months of customer service experience.
  • Can use a computer and navigate the web.
  • Are familiar with using Microsoft Office products.
  • Can write well with a strong grip on proper grammar.
  • Are adaptable to changing situations.
  • Have a naturally positive attitude.
  • Love to help people.
  • Are ready to be part of a team and contribute to Afni's success.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus