Customer Service Representative

Starting Wage is $15.50 per hour + bonus.
Our top agents earn an extra $4 with their bonus!
*Starting wage includes a $.0.50 onsite differential.

We are hosting walk-in interviews on Tuesdays and Thursdays from 10am – 2pm! Stop by our location at 2625 Scottsville Rd, Bowling Green, KY 42104 and interview on the spot… you could even get a job offer before you leave! Walk in to your career!

Train Onsite and Work at Home

The future of office life is here as we bring your career closer to home! Get the best of both workplaces when you train onsite and transition to work at home. With us, you will start onsite to learn the position, go through training, build rapport with your team, meet your leadership and work in the role. After that, you will have everything you need to be successful to work at home and we will continue to support you remotely!

What Will I Do as a Customer Service Representative?

Think of the last time you called in to your cell phone provider, insurance company or your favorite clothing brand for help. Was it a great interaction or did it leave you feeling frustrated? As a Customer Service Representative, you have the opportunity to make someone’s day and that’s what you’ll do when you work for us! You will represent one of the nation’s largest brands as a Customer Service Representative, interact and build meaningful connections with customers via inbound calls as you assist with their needs. Sure, some calls might be tough but we will prepare you for all call types and customers during your paid training!

Are you ready to be the voice of one of the nation’s largest brands, provide stellar customer service and make someone’s say with each and every call?

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.

As a Customer Service Representative, you get:

  • Full time hours. 40-hour work week.
  • Job Stability. We’ve been in business since 1936.
  • Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
  • Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
  • Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
  • Referral Program. We have one of the most lucrative referral programs around.
  • Career Growth. Most of our senior leadership started as agents. We promote from within!
  • Annual Performance Reviews. We reward your good work with more money.

What are the qualifications to be a Customer Service Representative at Afni?

  • Six months of customer service experience

Afni Employee Referral Program:

Did you know that Afni has one of the most lucrative employee referral programs around? Take advantage of this benefit and earn more while working with your friends. Through our Buddy Bucks Referral Program, you will get paid for every referral on top of your hourly wage, commission, or bonus!

Here’s how it works:

1-2 Referrals = earn $25 per referral/month

3-5 Referrals = earn $40 per referral/month

6+ Referrals = earn $60 per referral/month

There is no limit to how much you can earn. More referrals = more money! You will also receive a $500 bonus when your referral has been in Afni for six months.

Click this link to learn more about our Buddy Bucks Referral Program:

https://afnicareers.com/buddy-bucks

More About Afni:

What we do: https://afnicareers.com/get-to-know-us

Where are we located: https://afnicareers.com/locations

What’s new with us: https://afnicareers.com/news-events

What it’s like being part of the Afni family: https://afnicareers.com/culture-perks

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Requirements

  • Must be 18 years of age
  • Must have GED or High School Diploma
  • Must be legally permitted to work in the United States

Referral Program

Did you know we have one of the most lucrative referral programs around? Here's how it works:
For more info on our Buddy Bucks Referral Program, watch this video: https://www.youtube.com/watch?v=YS1nZ7w0mmk

If you’re looking for a fun place to fit in, fuel your passions, help people, and take charge of your career, you’re in the right place. Join the Afni contact center family in Bowling Green and be part of our talented team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bowling Green Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bowling Green community through fund raisers, community events, and other service opportunities. When you work here, you’ll have plenty of chances to get involved. In Bowling Green, we regularly support Big Brother/Big Sisters, March of Dimes, Animal Humane Society, Refugee Center, Relay for Life, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus