Account Recovery Specialist

Base pay of $12-$14 an hour based on relevant experience. By achieving bonus potential, our collectors earn an average of $17 per hour with our top-performing collectors earning upwards of $20 per hour. Plus - Earn an extra $1 on top of your base pay if you are bi-lingual, speaking fluent English and Spanish.

Afni is hiring experienced and professional Account Recovery Specialists to join our high-performing receivables management contact center team in Bloomington, Illinois. Remote work may be available for experienced specialists.

No experience? No problem. If you're committed to learning the craft, we'll deliver the training and development to make you successful.

Join our team and fuel your passion for work and life.

As an Account Recovery Specialist, you will:

  • Do meaningful work that makes a difference to people.
  • Connect with customers through multiple contact channels of our communication platform.
  • Negotiate payment arrangements and deliver solutions to help customers resolve their delinquent accounts.
  • Demonstrate strong communication skills. Listen to understand, respond with empathy, treat customers with respect, respond professionally and efficiently in a fast-paced environment.
  • Engage with our company's culture and activities. The more you invest in your career, the more it gives back to you.
  • Manage your performance with the help of a management team who will invest in you.

When you join Afni, we will:

  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Invest in you from day one with award-winning training and ongoing professional development and support.
  • Give you ways to earn big each month through bonus and incentives. Our most successful Account Recovery Specialists earn about $1,000 per month in bonus alone!
  • Guide you on your path to success and career advancement, offering tuition reimbursement and providing the tools and opportunities to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.
  • Give you paid holidays and time off after 90-days of service.
  • Celebrate team and individual wins -- big and small.
  • Offer flexible schedules to help you balance work and home, including earning the opportunity to work remotely.

Requirements

Bring it. You're qualified if you:

  • Have a naturally positive attitude and excellent communication skills.
  • Love to compete and strive to always get better.
  • Have a genuine interest in people and a desire to help.
  • Have worked at a collection agency or telemarketing environment, or have relevant customer service experience. More than a year experience preferred (starting pay will align with relevant experience).
  • Are ready to be part of a team and contribute to Afni's success.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus