Consumer Debt Collection Specialists

Base pay of $12-$14 an hour based on relevant experience. With additional bonuses/incentives our average collectors make $17 per hour and our top collectors make up to $20 per hour.

This career opportunity is working in our customer contact center in Bloomington, IL

Afni is hiring experienced and professional Consumer Debt Collection Specialists to join our high-performing receivables management contact center team in Bloomington, Illinois. The more relevant experience you have, the more you can earn!

Our smart and motivated employees connect with customers to negotiate pay arrangements for past-due accounts (debt). Are you ready to be successful, advance your career, earn life-changing bonuses, make friends, and do meaningful work that makes a difference to people? Our team is made up of above-average people who come to work every day ready to make it even better than the day before. Join our team and fuel your passion for work and life.

As a Consumer Debt Collections Specialist, you will:

  • Work in our contact center, wear a headset, and talk to people over the phone. Sometimes customers call us and other times we call them.
  • Help customers with their accounts and negotiate payment arrangements that work for everyone.
  • Listen to understand, respond with empathy, treat customers with respect, and take quick action. Like all of us, people just want someone to listen and help get their problems solved. You'll do both.
  • Stick to your schedule, show up for work on time, and get engaged with our company's culture and activities. The more you invest in your career, the more it gives back to you.
  • Manage your performance with the help of a management team who will invest in you.
When you join Afni, we will:
  • Instantly make you part of our global family of diverse people focused on making really good customer experiences happen.
  • Invest in you from day one with award-winning training and development.
  • Give you ways to earn big each month through bonus and incentives. Our most successful Consumer Debt Collection Specialists earn about $1,000 per month in bonus alone!
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Offer you the benefits you'd expect, plus some surprise perks you'll love.
  • Give you paid holidays and time off after 90-days of service.
  • Celebrate team and individual wins -- big and small.


Bring it. You're qualified if you:

  • Have a naturally positive attitude and excellent communication skills.
  • Love to compete and strive to always get better.
  • Consider yourself to be above average.
  • Have a genuine interest in people and a desire to help.
  • Have worked at a third party debt collection agency or in a telemarketing environment for at least a year. More than a year experience preferred (starting pay will align with relevant experience).
  • Are ready to be part of a team and contribute to Afni's success.
  • Can use a computer and navigate the web.
  • Are at least 18 years old and legally eligible to work in the United States.
  • Have a high school diploma or GED
  • Can pass a criminal background check

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus