Collections Associate

Afni is hiring Collections Associates who will work in a first party environment. Incumbents will utilize inbound and outbound contacts in an attempt to contact consumers in order to negotiate payment arrangements on current (non-charged off) debt, and perform skip tracing techniques in order to locate consumers so that advanced collectors may collect on debt.

What you will be doing:

  • Utilize a variety of techniques and tools to locate appropriate parties to negotiate payment arrangements.
  • Overcome stalls and objections and suggest money sources for debt payments.
  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
  • Collect money in the form of immediate payments (check by phone, credit card) to avoid service interruption or to have service restored.

Requirements

What you will need:
  • High School diploma or GED and two months of general industry knowledge
  • Demonstrated strong verbal and written communication skills
  • Ability to diffuse escalated situations
  • Proven PC navigation experience and basic math skills required
  • Demonstrated ability to multi-task with attention to detail
  • Demonstrated experience involved in negotiations, sales or collections preferred
  • Knowledge of 3rd party disclosure and FDCPA regulations and compliance is preferred
  • Basic understanding of financial reports preferred

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus