Client Services Manager (Sta. Rosa)
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
Client Services Manager (Sta. Rosa)
The Client Relationship Manager is a new position within Afni Philippines and will work with the Senior Director for Operations. The primary responsibility of the Client Relationship Manager is to ensure that Afni’s client(s) are provided the ultimate service. The Client Relationship Manager will be singularly focused on the ship-to’s of this one (or few) client(s) (customer class) and optimizing contracted business within this relationship. There will be an insanely high focus on servicing these clients and identifying cross-selling opportunities.
Duties and Responsibilities:
- Serves as the “Single Point of Contact” for Afni on select national account client(s). This will be done primarily through phone calls and e-mails.
- Seek opportunities to sell as much of the contracted suite of products as appropriate for each end-user.
- Assures all orders are placed and delivered within contracted parameters.
- Proactively manage the order cycle for each end-user. Research and resolve order flow concerns.
- Deploy field personnel from Afni or contracted vendors as required to ensure the product is successfully delivered, installed, and properly used, or to resolve concerns.
- Analyze and develop creative ways to remove costs and create efficiencies in existing contracts.
- Participate in future contract proposals by using pre-existing customer data and other relevant benchmarking information.
- Work collaboratively with the Corporate Accounts team.
- Assist in the development of and growth of this new role.
Requirements
Minimum Job Requirements (Education, Experience, Skills):
- Bachelor’s degree preferred.
- Onsite work arrangement
- Permanent night shift
- At least 3 to 5 year(s) of working experience in the related field is required for this position. Previous account management, sales, or customer service required (BPO).
- Remarkable customer service skills and entrepreneurial spirit.
- Strong leadership and communication skills.
- Ability to resolve issues promptly.
- Ability to prioritize.
- Ability to effectively collaborate with different stakeholders.
- Excellent use of PowerPoint with the ability to build creative presentations and proposals.
- Excellent MS Office and A-Plus skills.
- Experience in managing large accounts.
- Strong technology proficiency and excellent organizational skills.
- Demonstrated ability to handle a high volume and wide variety or work within the confines of negotiated contracts.
Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.
Do Your Best Work and Grow Your Career
When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.
Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.
Our Location
One Felicity Center Commonwealth Avenue , Quezon City, Philippines
"One of my favorite moments was when the leadership team asked me to join a different department. I was able to prove to myself that I can take on any challenge, do the work required to advance, and conquer anything I put my mind to."
"My shyness has been replaced with confidence as I’ve learned and developed here. Now I can talk to pretty much anyone and can handle a lot of different situations in and outside of work."
The Perks
