Bilingual Contact Center Leader
Afni is hiring Bilingual Contact Center Leader to join our fun team in Tucson, AZ. In this role, you'll supervise and develop a team made up of call center agents. You'll drive performance, build a happy team, and help develop individual skills. Position is onsite at our Tucson, AZ. location.
As an Afni Bilingual Leader, you'll:
- Work with a team of people and help them get the most out of their natural talents.
- Manage a team of 15 or more inbound call center agents who interact with our clients' existing and prospective customers looking for solutions.
- Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
- Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
- Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
- Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.
When you join Afni, we will:
- Instantly make you part of our global family of people focused on making really good customer experiences happen.
- Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
- Support you with a strong manager and excellent leadership team.
- Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.
Requirements
Bring it. You're qualified if you:
- Have previous supervisory experience in a call center environment.
- Possess a strong sales background with the ability to drive results for your team
- Are a strong leader and good relationship builder.
- Have a naturally positive attitude.
- Know your way around Microsoft Office products.
- Are a problem-solver with a genuine desire to help people be successful.
- Can work on more than one thing at a time and know how to prioritize.
- Are ready to be part of a team and contribute to Afni's success.
Referral Program
Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.
Do Your Best Work and Grow Your Career
When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.
Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.
Work in and Support the Tucson Community
Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities.
When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.
Our Location
"One of my favorite moments was when the leadership team asked me to join a different department. I was able to prove to myself that I can take on any challenge, do the work required to advance, and conquer anything I put my mind to."
"My shyness has been replaced with confidence as I’ve learned and developed here. Now I can talk to pretty much anyone and can handle a lot of different situations in and outside of work."
The Perks
