Auto Insurance Subrogation Specialist III

The Auto Insurance Subrogation Specialist III is responsible for the recovery of subrogation claims from insurance carriers and self-insured entities. These claims could also involve multiple tortfeasors. The majority of these claims would be carrier to carrier claims but the Specialist III could also work auto, property and medial/PIP claims if the workload dictates. Responsibilities include working with our clients, insured, claimants, and local and state government offices, appropriately documenting information to achieve recovery of these subrogation claims.

Essential Functions and Responsibilities:

The Subrogation Specialist III may perform some or all of the duties listed below:

Auto insurance specific responsibilities:

  • Responsible for identification and research of subrogation type claims (Auto claims, overpayments for duplicate coverage, workers' compensation, Medical and no-fault claims) to determine if there is potential third-party liability.
  • Review claim files to evaluate collection potential and develop strategies for each recovery.
  • Identify legal liability in order to pursue, negotiate, and settle subrogation.
  • Interaction with insurance adjustors, attorneys, government offices, municipalities and DOT Offices.
  • Interacts with policyholders, claimants and witnesses when necessary in order to bring a file to successful conclusion.
  • Corresponding with parties against whom subrogation claims are to be made, negotiating payment plans, when necessary.
  • Corresponding with parties against whom subrogation claims are to be made, negotiating payment plans, when necessary.

Requirements

What you will need:

  • High school diploma or GED, college degree preferred
  • Med Pay and/or PIP subrogation experience is preferred
  • Five to eight years of proven subrogation or claims experience that includes substantial exposure to carrier to carrier claims is preferred
  • Ability to type 30 WPM with 85% accuracy
  • Appraisal certification may be required
  • Ability to work independently
  • Successful completion of relevant insurance industry courses strongly preferred
  • Property, medical pay and workers compensation experience is preferred
  • Strong analyzing and negotiating techniques
  • Excellent organizational and time-management skills
  • Responds to internal and external requests in a timely manner and works to deliver quality service. Consistently demonstrates accuracy and attention to detail
  • Communicates clearly and logically using appropriate written and oral techniques Seeks clarification for unclear or missing information
  • Demonstrated reasoning and problem solving abilities
  • Ability to build and maintain relationships
  • Work with sense of urgency
  • Demonstrates a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner
  • The ability to work independently and interact well within a team environment

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni contact center family in Bloomington and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus