Agile Program Manager

Afni is hiring an Agile Program Manager who is responsible for coordinating multiple products to ensure each benefit one another and aligned with overall Agile Portfolio. This role will be tasked with developing programs to support Afni’s strategic direction, as well as creating and managing long term goals. Understanding customer requirements will be determined by following the Design Thinking Process. Proposals for program funding will be necessary to guarantee uninterrupted delivery of services.

What you will be doing:

  • Organizing programs and activities in accordance with the mission and goals of the organization.
  • Developing new programs to support the strategic direction of the organization.
  • Creating and managing long-term goals aimed at sustaining the Agile Portfolio.
  • Developing a budget and operating plan for the program, defined for each product.
  • Developing an evaluation method to assess program strengths and identify areas for improvement.
  • Apply change, risk and resource management.
  • Assess program performance and aim to maximize ROI.
  • Lead and evaluate Product Owners and other staff.
  • Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
  • Producing accurate and timely reporting of program status for Portfolio Director.


What you will need:

  • Bachelor’s degree in a Management-related field is preferred.
  • Two years experience in the field of Agile Program Management required.
  • Proven stakeholder management skills.
  • Demonstrated mastery of Scaled Agile. Certification(s) preferred.
  • Extensive experience using Agile Project Management tools, such as: Azure DevOps, Jira, etc.
  • Experience using Design Thinking is preferred.
  • Experience operating in a DevSecOps culture, is preferred.
  • Demonstrated strong verbal and written communication is mandatory.
  • Demonstrated strong organizational skills and ability to handle shifting priorities.
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility) are preferred.
  • Able to participate in after-hours on-call activities.
  • Integrations involving Testing Automation and Test Engineering
  • Experience utilizing low-code development platforms and frameworks.
  • Experience working within the insurance, collections, or healthcare industry preferred.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus