Administrative Support Representative

Under direct supervision, the Support Recovery Representative will provide operational support to their Department and its clients and on behalf of consumers. Representatives will be responsible for processing information according to laws, regulations, and client guidelines resulting in appropriate actions on behalf of consumers and accurate information being provided to clients and other departments.

Responsibilities

  • Process inbound correspondence by scanning, indexing, and taking appropriate action
  • Monitor and process a Customer Service Inbox and client requests
  • Process accounts and requests via various workdrives for functions including fraud, disputes, bill copies, letters, credit deletions, or account closing.
  • Process Bankruptcy information
  • Document accounts appropriately
  • All functions require knowledge and understanding of Afni and client guidelines, good decision making, and good judgment.
  • Understand and utilize all Afni and client software and computer equipment to accurately and efficiently track and record all activity related to consumer/client functions. Software includes, but is not limited to, Microsoft Office, Intelec, Juggernaut, Filenet, and division-specific applications.
  • Respond to internal collector or coach requests.

Requirements

  • Two to twelve months relevant experience is preferred.
  • Previous clerical experience including accuracy in data entry, 10-key calculator, and basic PC skills is preferred.
  • Knowledge of internal guidelines in relation to the Fair Debt Collections Practices Act is preferred.
  • Strong verbal and written communication skills are required.
  • Strong organizational skills and the ability to pay attention to detail are required.
  • Ability to multi-task and work with shifting priorities is required,
  • Ability to perform mathematical functions including addition, subtraction, multiplication, and division, either by hand or by using a calculator is preferred.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment. 

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities. 

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Fun Events
Fun Events
Referral Bonus
Referral Bonus