RPA Application Support Specialist

Position Purpose:

Application Support Specialist who will perform administrative, maintenance, monitoring and troubleshooting functions for Afni’s business applications. Additionally, this position will require the employee to support applications in a Global Network Operations Center as well as Robotic Process Automation (RPA).

Essential Functions and Responsibilities:

  • Collaborate with a team of business analysts and application developers to implement best practices for documenting and supporting existing and new applications.
  • Provide second level support for GNOC business applications, including; trouble ticket review, triage, resolution or reassignment to third level support.
  • Provide second level support for RPA business applications, including; trouble ticket review, triage, resolution or reassignment to third level support.
  • Maintain and use application knowledgebase to document common issues and resolution.
  • Monitor application environment for issues and resolve or escalate proactively before end-users experience issues.
  • Participate in outage conference calls and collaborate with cross functional teams to assist in troubleshooting and resolving outage related issues.
  • Communicate clearly and effectively with Management, Customers, and Support Teams.
  • Provide excellent customer service in all communications.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Requirements

Minimum Job Requirements (Education, Experience, Skills):

  • Associate or Bachelor’s degree, preferably in a technical field of study.
  • Software development experience is required
  • Development skills needed: java development, J2EE, HTML, CSS, JavaScript, .NET development, RPA (UiPath preferable), cloud development technologies.
  • The aptitude and desire to learn additional technologies, such as JBoss, Azure, and Pega BPM.
  • The aptitude and desire to learn support tools such as Microsoft Visual Studio Team Services and AppDynamics.
  • RPA Administrative Support and Development experience.
  • Active Directory support experience.
  • Experience with Microsoft Technologies.
  • Knowledge of ITIL best practices helpful.
  • Strong analytical and troubleshooting skills.
  • Strong communication and customer service skills.
  • Strong team oriented mind set.

Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.  

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. 

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Paid Time Off
Paid Time Off
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus