Identity and Access Management Specialist II

Position Purpose:

As an Identity and Access Specialist, you will provide support for the creation and management of Afni identities. The Identity and Access Specialist is the subject matter expert (SME) for all aspects of Afni and Client account provisioning through well-defined internal and client processes. The incumbent’s primary focus is working directly with Afni Account Managers and Client stakeholders for audits, reports, and updating documentation and procedures.

The candidate should have a demonstrated history of technical knowledge and skills working with
accounts within an Identity Management platform.

Essential Functions and Responsibilities:

Communicate with customers from all levels of the organization in a prompt, and professional manner.
Responsible for promptly resolving disruptions to technology services to maintain service levels.
Follow established processes to provision and de-provision access.
Maintains expert knowledge and documentation of access management, directory services,
Multi-Factor Authentication (MFA), Azure Active Directory (Azure AD), and Federated Identities.
Additional experience with specific aspects of identity management may also be required
depending on the level of the position. Other critical skills include:
- A solid understanding of IAM concepts and systems
- Aptitude in technical research and the willingness to perform necessary research
- The ability to work with a variety of identity, access, and privileged account management
  solutions
Process client requests, resets, and deletions of client access IDs7. Strong analysis skills are required for determining the cause of incidents impacting availability.
The above statements are intended to indicate the general nature and level of work being performed by
employees within this classification. They are not intended to be an exhaustive list of all responsibilities,
duties, and skills required of employees assigned to this job. Employees in this job may perform other
duties as assigned

Requirements

Minimum Job Requirements (Education, Experience, Skills):

• An associate degree or bachelor’s degree in a relevant field is preferred.
• Experience working in a call center environment is preferred.
• 6-12 Months of experience managing user accounts within Microsoft Active Directory is
preferred.
• Proven customer service experience with strong verbal and written communication skills is
preferred.
• Previous experience using Microsoft Office products is required.
• Previous experience using and maintaining a knowledge base preferred.
• Previous experience with an incident management system and processes is preferred.
• Proven ability to handle multiple tasks and deadlines simultaneously is preferred.
• Strong organizational skills and the ability to prioritize effectively are required.
• Exceptional interpersonal skills (negotiation, team building, positive thinking, can-do attitude,
and job flexibility).

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