Insurance Customer Service Representative
7810 E Escalante Rd Tucson, AZ 85730
Start between $ - $$ per hour.
What Will I Do as an Insurance Customer Service Representative?
Are you calm under pressure and great at explaining complex topics clearly? As an Insurance Customer Service Representative at our Tucson call center, you’ll assist customers with insurance-related questions — guiding them through policies, claims processes, billing inquiries, and more.
In this inbound support role, you’ll take calls from customers who rely on your knowledge and professionalism to feel confident in their coverage. Whether they’re filing a claim, updating their policy, or needing clarification on their benefits, you’ll deliver accurate information and peace of mind. Don’t worry — we’ll give you the tools and knowledge through paid training to ensure you’re fully prepared for every call.
If you’re a great listener, strong communicator, and enjoy helping others during important life moments, this role is a great fit.
Why Afni?
Because at Afni, you’re not just supporting policies — you’re supporting people.
As an Insurance Customer Service Representative, you’ll enjoy:
- Full time hours. A consistent 40-hour work week.
- Job Stability. We’ve been helping customers since 1936.
- Paid Time Off. Rest, reset, and recharge when you need it.
- Medical, Dental and Vision Insurance. We help cover your health needs.
- Tuition Reimbursement. Continue your education while working.
- Referral Program. Earn rewards for bringing in great talent.
- Career Advancement. Many team members grow into senior roles.
- Annual Performance Reviews. Get rewarded for your dedication.
What are the qualifications to be an Insurance Customer Service Representative at Afni?
- At least six months of customer service experience
- Experience in insurance or financial services is a plus
- Strong attention to detail and clear communication skills
- Ability to explain technical information in a simple and friendly way
Requirements
- Must be 18 years of age or older
- Must have a GED or High School Diploma
- Must be legally authorized to work in the United States
Afni is an Equal Opportunity Employer. We’re committed to fair hiring and inclusive work environments. All qualified applicants are encouraged to apply — regardless of race, color, religion, gender, age, national origin, disability, or any other protected status.
